Summary
Overview
Work History
Education
Skills
Timeline
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Delana Wyckoff

Gilboa,NY

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Rockland Cider Works. Skilled in Team Leadership and Marketing, adept at fostering customer relationships and driving business growth. Excelled in complex problem-solving and time management, significantly improving service delivery and operational efficiency.

Overview

18
18
years of professional experience

Work History

Cidery Manager

Rockland Cider Works
05.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

School Bus Driver

Gilboa-Conesville Central School
09.2018 - 06.2021
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Landscape Foreman

Gardens By Trista
04.2006 - 12.2016
  • Installed and maintained landscapes at homes, offices, and parks.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
  • Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
  • Developed lasting customer relationships and grew network over time.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
  • Developed new business opportunities by establishing strong working relationships with clients and industry professionals.

Education

Associate of Arts - Liberal Arts

SUNY Cobleskill
Cobleskill, NY
06.2006

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Marketing

Timeline

Cidery Manager

Rockland Cider Works
05.2021 - Current

School Bus Driver

Gilboa-Conesville Central School
09.2018 - 06.2021

Landscape Foreman

Gardens By Trista
04.2006 - 12.2016

Associate of Arts - Liberal Arts

SUNY Cobleskill

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Delana Wyckoff