Marc Benigno
Franklin,NJ
Summary
Results-driven Regional and Operations Manager with 15+ years of experience in multi-unit management, staff development, and operational leadership. Proven success in scaling businesses, improving KPIs, and ensuring regulatory compliance across diverse industries including retail, training, logistics, and small engine repair. Experienced Small Engine Mechanic and business owner with hands-on expertise in diagnostics, repair, customer service, inventory oversight, and service workflow management. Known for optimizing sales performance, building and developing high-performing teams, and using data-driven strategies to enhance efficiency, profitability, and overall customer experience. Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
21
21
years of professional experience
Work History
Regional Manager / Corporate Training Manager / Testing Site Manager
CDL Driving Academy
Linden, NJ
04.2024 - Current
- Oversaw performance and profitability across 12 locations using KPI analysis and cost-of-goods (COG) reporting to drive consistent growth
- Grew company revenue from $7.5M in 2024 to $10M in the first 10 months of 2025 by optimizing sales strategy, operations management, and training programs
- Hired and trained corporate roles including Sales Associates, Marketing, and Regional Managers; designed streamlined onboarding program to enhance training process
- Directed testing site operations in Levittown, PA to ensure efficiency while obtaining examiner certification.
- Grew company revenue from $7.5M in 2024 to $10M in first 10 months of 2025 by optimizing sales strategy and operations management
Store Manager
RTSP LLC
Randolph, NJ
05.2023 - 01.2024
- Directed full daily operations for a 3-in-1 facility: tactical training center, retail store, and live fire shooting range
- Managed 70+ employees, including range safety officers, retail associates, and trainers; created optimized staff schedules based on customer traffic data and private lesson bookings
- Oversaw ATF-compliant firearm sales and ensured 100% accuracy in all required documentation; performed daily audits and trained team on legal requirements and procedures
- Ensured OSHA standards and safety compliance across facility; conducted regular safety drills and inspections to maintain a safe environment
- Created local marketing partnerships and event programs to increase customer engagement and drive range and retail sales
- Developed employee certification tracking system to verify all instructors and safety personnel maintained current credentials
- Established local marketing partnerships and event programs that enhanced customer engagement and boosted range and retail sales
Store Manager
Walgreens Boots Alliance
Hoboken & Clifton, NJ
10.2021 - 04.2023
- Led all store operations for a high-volume pharmacy and retail location with over $6M in annual sales.
- Managed both front-end and pharmacy operations, ensuring consistent compliance with corporate policy and FDA regulations.
- Developed and mentored team through structured onboarding, regular coaching, and KPI-based performance reviews, enhancing team capability and service quality.
- Oversaw full inventory lifecycle, implemented planograms and seasonal resets, executed biannual full-store audits, improving inventory accuracy and reducing shrink rates.
- Analyzed budget and P&L reports to reduce operational costs and increase overall sales by enhancing labor efficiency and optimizing product placement.
- Coordinated with District Manager and other store leaders to align regional strategies, share best practices, and deliver district-wide performance improvements
- Facilitated district-wide leadership meetings and training workshops at the Clifton location.
District Manager
Jennifer Convertibles
Totowa, NJ
09.2013 - 03.2020
- Managed daily operations, staffing, and sales strategy for multiple showroom locations across New Jersey to enhance overall performance
- Hired, trained, and developed sales teams and store managers using structured training programs, increasing overall district sales performance
- Oversaw daily operations, staffing, and sales strategy for multiple showroom locations across New Jersey
- Analyzed regional KPIs to identify under-performing locations and implemented turnaround strategies that boosted revenue and customer retention
- Created and rolled out a sales tracking worksheet that became a company wide tool for understanding customer needs, up-selling products, and increasing repeat business
- Coordinated monthly district conference calls, store visits, and training refreshers to align team efforts with company objectives and performance goals
- Collaborated with marketing and merchandising teams to implement targeted promotional strategies that addressed each store's unique customer base
Assistant Manager
T-Mobile
Paramus & Clifton, NJ
08.2009 - 09.2013
- Hired, trained, and developed sales teams using structured training programs, increasing overall district sales performance
- Developed district-wide sales promotional packet to inform customers of weekly promotions, driving accessory and upgrade revenue.
- Analyzed regional KPIs to identify under-performing locations and implemented turnaround strategies that boosted revenue and customer retention
- Collaborated with B2B sales department to support business growth initiatives across the district.
- Collaborated with B2B sales team to implement strategies for business growth across the district
- Launched 2 new locations and provided training for teams at Route 4 Paramus, NJ and Route 3 Clifton, NJ.
Assistant Manager
Circuit City
Wayne, NJ
10.2004 - 03.2009
- Promoted to department manager of Roadshop within 90 days
- Developed weekly schedules for each department and trained supervisors on COG and P&L reporting to ensure operational efficiency.
- Managed all aspects of car audio sales and installations to enhance customer satisfaction.
- Oversaw hiring and staffing decisions for Roadshop, Music, Movies and Games, and the entire store during the holiday season.
- Managed all car audio sales and installs.
- Completed in house training on vehicle alarm, remote start, radio and satellite radio training within 6 months
- Maintained fleet of in-home installation service Chevy HHRs, performing oil changes and basic maintenance to ensure reliability across the District.
Education
High School Diploma -
Clifton High School
Clifton, NJSkills
- Multi-unit retail
- Staff training and development
- Inventory control and logistics
- Sales optimization
- Customer experience
- Google Workspace and Microsoft Office
- Financial oversight
- Retail analytics
- Cross-functional leadership
- Training programs
- Franchise support and expansion
- Conflict resolution
- CRM maintenance and development
- Operations oversight
- Cost control
- Inventory management
- KPI analysis
- Relationship building
- Time management
- Problem solving
- Team leadership
- Strategic planning
- Cost reduction
- Business development and planning
- Asset control
- Business development
- Territory management
- Order management
- Operations leadership
- Brand development
- Vendor management
- Regulatory compliance
- Vendor relations
- Safety standards
- Team development
- Recruiting and hiring
Accomplishments
- Scaled CDL Driving Academy from $7.5M to $10M in revenue within 10 months
- Sold and on-boarded 30+ franchise locations nationwide with standardized operational roll-outs
- Created a sales worksheet at Jennifer Convertibles adopted company-wide to drive upsells and retention
- Promoted from small-volume to high-volume store at Walgreens within 4 months
- Elevated to District Manager at Jennifer Convertibles within 2 years based on performance
Timeline
Regional Manager / Corporate Training Manager / Testing Site Manager
CDL Driving Academy
04.2024 - Current
Store Manager
RTSP LLC
05.2023 - 01.2024
Store Manager
Walgreens Boots Alliance
10.2021 - 04.2023
District Manager
Jennifer Convertibles
09.2013 - 03.2020
Assistant Manager
T-Mobile
08.2009 - 09.2013
Assistant Manager
Circuit City
10.2004 - 03.2009
High School Diploma -
Clifton High School