Malachi Benjamin
Lawerenceville,GA
Summary
I am highly dedicated and enthusiastic, with experience across multiple career areas. I am strongly focused on training and development, creating and leading programs that build skills, improve performance, and keep teams consistent across all locations. I have coached managers, led hands on learning sessions, conducted process audits, and helped put development initiatives in place that strengthen team performance and support company standards. I bring a strong work ethic and excellent interpersonal and leadership skills, building professional and ethical relationships while helping teams grow. I am eager to contribute as a key part of your learning and development efforts and help your organization succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Training & Support Manager
Stars & Strikes Family Entertainment Centers
Alpharetta, GA
03.2023 - Current
- Led Training & Development across all centers in the Southeast, training Department managers, General Managers, and team members.
- Conducted center audits to ensure operational standards and identify improvement opportunities on company processes.
- Developed and delivered training plans to enhance leadership, team performance, and operational consistency.
- Partnered with center leadership to implement best practices and drive performance improvements across all locations.
- Supported succession planning by identifying high-potential employees and preparing them for leadership roles.
Assistant General Manager
Stars & Strikes Family Entertainment Centers
Stone Mountain, GA
01.2022 - 03.2023
- Provided leadership and full operational oversight across multiple departments, including Food & Beverage, Bowling, Arcade, Events, and Sales.
- Led succession planning initiatives by introducing new company processes to improve organizational efficiency.
- Managed all aspects of hiring, training, and performance evaluations for a team of over 70 employees and 8 department managers.
- Oversaw vendor negotiations and managed all sales contracts to ensure profitability and compliance.
- Handled inventory management, employee scheduling, payroll processing, and P&L forecasting.
- Ensured all operations met company policies as well as city and state regulatory standards.
Opeartions Manager-Food & Beverage
Stars And Strikes Family Entertainment Centers
Columbus , Georgia
01.2019 - 01.2022
- Managed daily operations for Food & Beverage and Bowling, ensuring revenue goals were met in partnership with the General Manager.
- Maintained staff morale, health code compliance, and liquor license standards.
- Oversaw event planning, vendor relations, and marketing efforts to grow brand awareness.
- Supported sales contract execution and represented the company at community events.
Education
Bachelor of Business Administration - General Studies(HR Concentration)
Columbus State University
Columbus, GeorgiaSkills
- Applicant Tracking Systems
- Training & Development
- Human Resource Policies
- Strategic Management
- Corporate Recruiting
- Critical thinking skills
- Excellent communication skills
- Multi Unit Operations Management
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Field Development
Certification
- Six Sigma White Belt Certified
- Microsoft Office Specialist Certification, Word, PowerPoint, Excel, Outlook, Teams, and Access
- ADP Payroll Management/E-Verify Certified
Extracurricular Activities
Phi Beta Sigma Fraternity Inc
Timeline
Regional Training & Support Manager
Stars & Strikes Family Entertainment Centers
03.2023 - Current
Assistant General Manager
Stars & Strikes Family Entertainment Centers
01.2022 - 03.2023
Opeartions Manager-Food & Beverage
Stars And Strikes Family Entertainment Centers
01.2019 - 01.2022
Bachelor of Business Administration - General Studies(HR Concentration)
Columbus State University