Delando Hayes

Lead Operations Supervisor – Walmart Logistics
Atlanta, GA | 2017 – 2023

• Support senior managers in developing and managing business plans, forecasting, and comprehensive financial analyses to guide operational decision-making.
• Report directly to senior leadership while leading and mentoring 125+ associates, both direct and indirect, to execute high-impact productivity initiatives.
• Drive the implementation of service and product initiatives, ensuring efficient issue resolution, quality control, and customer satisfaction across all departments.
• Analyze operational forecasts, determine productivity requirements, and collaborate with operations managers to optimize labor planning and exceed performance goals.
• Provide full operational oversight, including financial planning, personnel management, and asset utilization, to achieve continuous profitability improvements.
• Implement Standard Operating Procedures (SOPs) across the Walmart logistics network, ensuring alignment with corporate objectives and operational consistency.
• Enforce 5S workplace organization principles to maintain efficiency, safety, and compliance within all functional areas.
• Evaluate e-commerce workflows to identify and eliminate data inaccuracies while automating key operational processes for greater precision and speed.
• Manage the daily receiving and stocking of over 100,000 products, maintaining accuracy, productivity, and adherence to safety standards.
• Increased growth volume by 5% and boosted revenue profits by $1 million through process optimization and strategic resource allocation.
• Developed and executed service provider conversion strategies, reducing operational costs by $500,000 and workplace accidents by 50%.