Delandra Clay
Northport,AL
Summary
Learning how to be a compassionate healthcare professional skilled in patient transport and safety protocols this previous year has been one of the most rewarding things I have done. It instilled in me a commitment to safeguarding patient comfort and confidentiality, all while enhancing the overall customer experience. Working with kids has always been a priority, from a special needs tutor to a Sunday school teacher at church. It would be an honor to have an opportunity to work in a magical place like Children's of Alabama.
Overview
4
4
years of professional experience
Work History
Student Tech/Patient Transporter
DCH Northport Medical Center
Northport, Alabama
10.2024 - Current
- Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.d
- Explained procedures to patients to alleviate concerns.
- Prepared examination rooms and ensured cleanliness standards.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
Customer Service Cashier
Walmart
Fayette, Alabama
07.2023 - 09.2024
- Managed cash register and handled cash, credit, and debit transactions.
- Maintained the cleanliness and organization of the checkout area and merchandise displays.
- Greeted customers and provided friendly customer service.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints promptly and professionally.
Night Manager
Shop and save
Vernon, AL
07.2021 - 07.2023
- Supervised night staff to ensure efficient operations and guest satisfaction.
- Implemented nightly checklists to streamline operations and enhance team communication.
- Trained new employees on policies, procedures, and customer service expectations.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to thestore.
Education
Associate of Science -
Bevill State Community College
Fayette, AL08-2024
Phlebotomy -
Bevill State Community College
Fayette, AL04-2024
High School Diploma -
Lamar County High School
Vernon, AL05-2021
Skills
- Patient transport
- HIPAA compliance
- Mobile imaging
- Safety protocols
- Communication skills
- Customer service
- Professionalism
- Help desk support
- Customer communication and empathy
Timeline
Student Tech/Patient Transporter
DCH Northport Medical Center
10.2024 - Current
Customer Service Cashier
Walmart
07.2023 - 09.2024
Night Manager
Shop and save
07.2021 - 07.2023
Associate of Science -
Bevill State Community College
Phlebotomy -
Bevill State Community College
High School Diploma -
Lamar County High School