Delandre Florez
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in security industry. Solid team player with outgoing, professional demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, savvy and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Security Officer | Northern Trust
P4 Security Solutions
Chicago, IL, Illinois
08.2021 - 09.2024
- Maintained high levels of alertness throughout shifts.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored CCTV cameras and other surveillance equipment.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Provided training to new security personnel on operational procedures.
- Patrolled crowds during events to preserve order and promote security.
- Ensured compliance with security protocols and procedures.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
Lead Security Officer | Northern Trust
Securitas Security Services USA
Chicago, IL, IL
01.2022 - 08.2022
- Assisted in preparing risk assessments for various events or activities.
- Patrolled crowds during events to preserve order and promote security.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Monitored CCTV cameras and other surveillance equipment.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Supervisor| Willis Tower
Titan Group Construction
Chicago , IL
05.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Implemented and developed customer service training processes.
- Effective liaison between customers and internal departments.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Reviewed security practices prior to events and identified potential weaknesses.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Security Supervisor | Willis Tower
Allied Universal Security Services
Chicago, IL
07.2019 - 05.2021
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Worked closely with local law enforcement to coordinate security operations and investigations.
Security Supervisor | Willis Tower
Premier/ Apex
Chicago, IL
06.2015 - 07.2019
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Identified violators and escorted departing personnel to guard against theft of property.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Liaised with management to communicate security concerns and provide updates.
Security Officer | Willis Tower
ABM Security
Chicago, IL
08.2010 - 06.2015
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Permitted entry with escort for approved persons into secure locations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Security Officer | Willis Tower
Allied Barton
Chicago , IL
08.2006 - 08.2010
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
High School Diploma -
Garfield High School
Chicago, IL06.2002
Skills
- De-escalation Techniques
- Customer Data Confidentiality
- Data Entry and Maintenance
- Multitasking and Prioritization
- Verbal and Written Communication
- Teamwork and Collaboration
- Relationship Building
- Call Documentation
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Risk analysis
- Surveillance techniques
- Fire safety
Accomplishments
- Collaborated with team of seven in the development and training of security staff.
- Documented and resolved numerous emergencies which led to better life and safety implementations.
- Supervised team of twenty-five security officers and three off duty police.
- introduced guardtek by trackforce technologies for the tasks of tracking patrols/ areachecks.
Certification
- FSD, Fire Safety Director - Willis Tower
- Fork Lift, Power truck Training Operator(pneumatic and electric) - Willis Tower
- First Aid/CPR -Willis tower |Northern trust
- CPI Crisis Prevention Intervention - Northern Trust
Timeline
Lead Security Officer | Northern Trust
Securitas Security Services USA
01.2022 - 08.2022
Lead Security Officer | Northern Trust
P4 Security Solutions
08.2021 - 09.2024
Security Supervisor| Willis Tower
Titan Group Construction
05.2021 - 11.2021
Security Supervisor | Willis Tower
Allied Universal Security Services
07.2019 - 05.2021
Security Supervisor | Willis Tower
Premier/ Apex
06.2015 - 07.2019
Security Officer | Willis Tower
ABM Security
08.2010 - 06.2015
Security Officer | Willis Tower
Allied Barton
08.2006 - 08.2010
High School Diploma -
Garfield High School