Elaina Payne

Elaina is currently a Call Center Representative and brings over 10 years of experience in customer service. Responded to and resolved customer complaints and grievances. Assisted with telephone inquiries about card/bank account fraud in a busy call center environment when working at SunTrust Bank. Available to interview with a 24 hour notice and can start with one weeks' notice. Customer Relationships Customer Service Client Retention Service Level Agreements (SLAs) Account Research Ticket Systems and Client Ques Issue Identification and Remediation Account Management Insurance and Financial Industry Advisory Skills Caseload Management Quality Control Performance Management and KPIs Market Intelligence Proficient in MS Office Verint Portal 75 WPM Typing and Data Entry Documentation and Correspondence Efficient in analytical and numerical problem solving techniques seeking part time work from home employment Authorized to work in the US for any employer Successful Customer Supervisor with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Successful Executive with over 5+ years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.