Delane Lucca

Harper And Harper Enterprises

01.2020 - Current

Fastened chains, straps, covers, and binders to secure load during transit.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
Repaired and maintained wide range of small and large appliances successfully.
Completed all repair and maintenance activities promptly and to high quality standards.
Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.

Sound Auto And Truck

01.2023 - 12.2023

Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed inventory control, cash control, and store opening and closing procedures.
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.

Lost Mines Safty Team

04.2012 - 10.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Demonstrated ability to manage multiply tasks while remaining adaptable and flexible.
Committed to delivering excellent customer service while working in a fast-paced environment.
Participated in ongoing training to enhance own job skills and knowledge.
Worked with coworkers to complete tasks.

Summary