DeLane'a Williams
Las Vegas
Summary
Enthusiastic Agent experienced in managing complex transactions and client relationships. Built trustful relationships with clients and improved sales performance through effective negotiation and problem-solving skills. Focused on contributing to a rewarding work environment and supporting colleagues in achieving organizational goals.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Commissary/Catering Agent
Worldwide Flight Services
05.2023 - Current
- Catered aircraft to ensure timely and accurate meal service
- Collaborated with team members to meet service delivery goals
- Shift lead
- Shift trainer
- Acting supervisor
- Performed routine quality assurance inspections to maintain standards
- Build snack/beverage carts
- Sorted inventory by category
- Escort deliveries
- Customer service
- Heavy lifting
Delivery Driver
Instacart/Doordash
04.2020 - Current
- Managed all aspects of self-employment including client relations.
- Executed delivery driving tasks to ensure timely receipt of goods
- Delivered customer support to address inquiries and enhance satisfaction
- Developed solutions to operational challenges to maintain efficiency
- Handled physical tasks involving lifting
- Performed bending tasks in operations
- Conducted shopping for supplies
Ramp Agent
Unifi
11.2022 - 04.2023
- Guided aircraft during landing and takeoff procedures
- Transferred luggage between terminals and aircraft
- Performed light inspections of planes to ensure compliance with safety standards before takeoff
- Operated machinery for various tasks in the workplace
- Conducted scanning operations to ensure efficient file management to maintain organized records
- Collaborated effectively with team members to achieve goals
Warehouse Worker
Amazon
04.2021 - 12.2022
- Adapted to fast-paced environment to consistently meet order demands
- Collaborated with team members to achieve shared objectives
- Worked in fast-paced environment to meet demands
- Executed sorting tasks to streamline inventory management
- Scanned documents for digital filing and retrieval
Intern
MDHHS
Detroit
03.2020 - 07.2021
- Collected and organized data for public health initiatives and programs to support informed decision-making.
- Facilitated client interviews to ensure accurate and thorough recordkeeping.”
- Collaborated with team members to create and implement community outreach strategies, enhancing program visibility.
- Assisted in data collection for public health initiatives and programs.
- Operated various office equipment and software to support daily administrative tasks.
- Performed mathematical computations to analyze data and assist in decision-making.
- Facilitated client form completion to ensure accurate submissions.
- Documented client interactions to support case management activities and improve service delivery.
- Oversaw daily operations of administrative office to ensure efficiency.
- Maintained positive working relationship with fellow staff and management.
Assembler
Kyocera
04.2017 - 04.2020
- Assembled parts to ensure quality and functionality of final products
- Inspected parts and final products for quality assurance and adherence to standards
- Sorted items by category and size in warehouse.
- Bonded components using adhesives in production line.
- Wore safety glasses and heel strap during production to ensure personal safety.
- Operated computer to manage data and complete tasks efficiently.
- Presented speeches in meetings to communicate important project details and objectives.
- Presented a well-organized display area to enhance customer engagement and product visibility
Warehouse Worker
Amazon
11.2016 - 04.2017
- Executed inventory scanning to ensure tracking accuracy
- Wrapped pallets for efficient shipment preparation
- Executed scanning of inventory items for tracking accuracy
- Arranged pallets in designated areas for optimal space utilization
- Sorted items to enhance workflow in warehouse operations
- Adapted to fast-paced work environment to meet operational demands
Cashier/Call Taker
Detroit Shrimp and Fish
07.2014 - 11.2016
- Assisting customers with orders
- Memorized menu items and prices to assist customers effectively
- Handled incoming and outgoing calls to ensure timely customer service
- Conducted light cleaning to ensure a tidy and welcoming environment for customers.
- Resolved customer issues to enhance satisfaction and loyalty
- Fast-paced
- Addressed and solved customer issues to enhance their overall experience.
- Light cleaning
Education
CNA Certification -
Health Care Solutions And Career Group
Some College - General studies
Oakland Community College
Diploma - General studies
Southfield-Lathrup High School
Southfield, MI 08.2011 - 06.2015
Skills
- Food safety protocols
- Catering logistics
- Catering services
- Catering transportation
- Catering software
- Cater aircraft
- Attentiveness
- Written communication
- Stock management
- Oral and written communication
- Verbal and written communication
- Order tracking
- Order packing
- Delivery coordination
- Event logistics
- Sanitation practices
- Quality assurance
- Food assembly
- Menu preparation
- Material handling
- Equipment setup
- Recordkeeping
- Product handling
- Package handling
- Catering equipment
- Culinary support
- Strong customer service skills
- Customer care
- Customer oriented
- Client engagement
- Client services
- Client confidentiality
- Dependability and accountability
- Leadership
- Team player
- Job leadership
- Directive leadership
- Team building
- Adaptability
- Attention to detail
- Problem solving
- Conflict resolution
- Analytical
- Time management
- Task prioritization
- Multitasking
- Planning
- Relationship building
- Professional
- Composed
- Fast thinker
- Punctual
- Safety management
- First aid
- Administrative office functions
- Computer knowledge
- Computer skills
- Typing speed 35 wpm
- Basic math
- Money transactions
- Recordkeeping
- Market trends
- Oral and written communication
- Written communication
- Verbal and written communication
- Organization
- Equipment
- Attentiveness
- Hospitality
- Written communication
- Planning
- Market trends
- Dependability and accountability
- Team building
- Recordkeeping
- Client engagement
- Client services
- Client confidentiality
- Cost calculations
- Oral and written communication
- Catering software
- Verbal and written communication
Certification
- Insurance Adjuster
- Feb 2023
- Passed adjuster school and received my license
Timeline
Commissary/Catering Agent
Worldwide Flight Services
05.2023 - Current
Ramp Agent
Unifi
11.2022 - 04.2023
Warehouse Worker
Amazon
04.2021 - 12.2022
Delivery Driver
Instacart/Doordash
04.2020 - Current
Intern
MDHHS
03.2020 - 07.2021
Assembler
Kyocera
04.2017 - 04.2020
Warehouse Worker
Amazon
11.2016 - 04.2017
Cashier/Call Taker
Detroit Shrimp and Fish
07.2014 - 11.2016
Diploma - General studies
Southfield-Lathrup High School
08.2011 - 06.2015
CNA Certification -
Health Care Solutions And Career Group
Some College - General studies
Oakland Community College