Delanee Denney
Simi Valley,CA
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Simi Valley, United States
08.2024 - Current
- Boost customer satisfaction by swiftly resolving conflicts and ensuring a hospitable environment.
- Streamline beverage preparation by removing barriers to enable the team to achieve goals.
- Utilize communication tools to ensure that baristas have the information they need.
- Remain composed to solve problems, and remove barriers to creating the Starbucks Experience.
Barista Trainer
Starbucks
12.2018 - Current
- Training and mentoring new partners by facilitating a two-week training program to enhance technical capabilities, and set standards and goals to align with Starbucks' store visions.
- Showing leadership skills by coaching fellow partners and bringing forth guidelines to corroborate every partner as contributing in a fast, efficient manner.
- Exceeding customer connection scores by building trust to enhance and nurture relationships with customers and partners.
Education
Bachelor of Arts - Business Communication
W. P. Carey School of Business
Tempe, AZ12.2023
Skills
- Leadership
- Creating the environment
- Adaptable
- Creative problem solver
- Strategic Planning
- Time management
Accomplishments
- Barista Champion.
- Coffee Master.
- Greener Apron Stewardship.
References
- Matthew Lane, Starbucks store manager, 1 (661) 755-8221
- Tesa Fine, Starbucks store manager, 1 (805)298-8377
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Barista Trainer
Starbucks
12.2018 - Current
Bachelor of Arts - Business Communication
W. P. Carey School of Business
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