Delaney Butler
Lakeland,FL
Summary
Accomplished Flight Attendant offering over [Number] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
06.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Answered passenger questions and provided solutions to issues arising during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Costumer Service Staff
Publix
04.2017 - 05.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Skilled at working independently and collaboratively in a team environment.
Risk Management Coordinator
Publix
06.2021 - 01.2022
- Supported [Number]-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Evaluated third-party vendors'' adherence to industry standards, reducing potential liabilities from substandard products or services.
- Helped risk management team produce timely reports analyzing [Type] data.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
- Maintained up-to-date knowledge of industry best practices and regulatory changes through consistent research and professional development opportunities.
Education
Associate of Arts - Business
Hillsborough Community College
Plant City High School Diploma -
Kathleen Senior High School
Lakeland, FL05.2019
Skills
- Evacuation Procedures
- Negotiation Tactics
- Issue Resolution
- Cleanliness and sanitation
Timeline
Flight Attendant
American Airlines
06.2023 - Current
Risk Management Coordinator
Publix
06.2021 - 01.2022
Costumer Service Staff
Publix
04.2017 - 05.2023
Associate of Arts - Business
Hillsborough Community College
High School Diploma -
Kathleen Senior High School