Vernon "Jay" Mowers

Leadership

• Manage corporate PC hardware purchasing and imaging standards.
• Manage and support contract staff from third party vendor for onsite warranty support.
• Managed team of technicians to install 2800 Room Client devices and 12 servers in several hospital locations around United States.
• Manage ongoing projects to refurbish or rework custom OEM systems for multiple customers.
• Manage customer owned inventory to support Managed Care warranty programs.
• Onsite dispatch Administrator for Work Market to include: -Dispatching work orders -Negotiating labor rates for each dispatch -Reviewing and supporting remote technicians -Track job completions and parts returns -Reviewing their performance and approving final payments.

Technical

• Desktop support, onsite support, production floor support for network cabling.
• Create process documentation for on-site technicians to accurately perform repairs.
• Design and Setup internal network for customer care group in Syracuse facility.
• Design and cable bench top software deployment network for Syracuse production facility.

• Network cabling, Install and configure small business surveillance systems and small construction projects.
• Partnership in establishing a bowling Pro Shop to market bowling equipment.
• Performed coaching and consulting for customers.

• Full time onsite Senior hardware technician at Welch Allyn, performed all on-site hardware warranty repairs on Lenovo, Compaq, and HP computers and printers.
• Project team to rollout 50+ Netware servers, PC’s, and networks across New York for Community Bank.
• Project team to convert from Netware to Active Directory for 200+ at Welch Allyn.
• Project team to implement validation script and process desktop and laptop systems connected to Welch Allyn network in Skaneateles Falls, Mississauga, San Diego, and Beaverton.

• Desktop and Hardware support for Blue Cross Blue Shield in Syracuse NY.
• Warranty hardware support for New York Central Mutual in Edmeston NY.
• Performed desktop support for all Welch Allyn sites in Skaneateles.

• Track, monitor, and expedite inventoried parts on production floor.
• Schedule and release productions orders to assembly line based on forecast and customer needs.