Delaney Dyer
St Louis,MO
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Bagel Union
St Louis, MO
01.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
Assistant General Manager
Union Loafers Cafe and Bread Bakery
St Louis, MO
08.2021 - 12.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Enhanced team engagement and performance with daily updates and informational meetings.
Education
Some College (No Degree) - Early Childhood Education
Millikin University
Decatur, ILSkills
- Customer Service
- Product Knowledge
- Building Customer Loyalty
- Sales and Promotions
- Honest and Dependable
- Retail Sales
References
References available upon request.
Timeline
Retail Sales Associate
Bagel Union
01.2024 - Current
Assistant General Manager
Union Loafers Cafe and Bread Bakery
08.2021 - 12.2023
Some College (No Degree) - Early Childhood Education
Millikin University