DELANEY ELLIOTT
Mckinney,TX
Summary
Dynamic hospitality and event service professional with a proven track record in restaurant serving, cocktail service, and bartending, complemented by extensive experience in event support and guest-facing operations. Expertise in event setup and breakdown, as well as the preparation and maintenance of buffet and beverage stations, ensures seamless service delivery. A friendly, team-oriented approach combined with strong attention to detail fosters an inviting atmosphere for guests while upholding high standards of cleanliness and organization. Composure during peak service periods enhances the overall guest experience, driving satisfaction and loyalty through exceptional service and effective coordination.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
Albion Fit
McKinney, TX
10.2024 - Current
- Delivered attentive customer service, resolved questions, and created welcoming experiences for customers.
- Supported team communication, trained staff, and organized inventory and store presentation to enhance daily operations.
- Maintained consistent service standards and prioritized tasks during busy periods to ensure smooth operations.
- Managed day-to-day team leadership for 8 employees while driving sales toward weekly and monthly targets.
- Tracked KPIs consistently to support customer satisfaction and operational system and process best practices.
Owner / Event Coordinator
White Horse Events
McKinney
02.2021 - 11.2024
- Independently managed 10+ weddings and events start to finish.
- Negotiated vendor agreements and managed vendor bookings to support ongoing operations.
- Collaborated with clients to clarify event needs, streamline details, and coordinate plans and timelines.
- Communicated with vendors and clients, tracked event-day requirements, and helped prepare spaces and materials.
- Executed day-of coordination and modified plans to maintain organization and smooth event operations.
- Executed complete wedding and event set-up and tear down with attention to all detail with an efficient and timely manner.
- Oversaw multiple event details concurrently while delivering responsive and professional service to clients and guests.
- Negotiated vendor contracts and coordinated service delivery to support seamless event production.
- Managed client consultations, translating vision into customized event schedules and layouts.
- Oversaw budgeting, invoicing, and expense tracking to maintain financial control.
- Resolved last-minute issues quickly, maintaining service quality and guest satisfaction.
- Established standard procedures for event timelines, communication, and supplier follow-up.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Store Manager
Windsor
Lubbock, TX
10.2023 - 05.2024
- Led a team of 15 employees, ensured company standards were meet with all employees through consistent training, development, and KPI tracking.
- Created system and process with my team to support our sales that went from a 1M location to a trajectory of 2M by the end of year, and got our loss prevention down from a 3% to below 1%- considering our store a "Hero Store" for its first time.
- Led customer-facing team, coached associates on service standards, and ensured positive customer experiences.
- Managed daily operations, staffing, store presentation, and inventory to maintain operational efficiency.
- Fostered supportive team environment and resolved customer concerns with professionalism.
Banquet Server
Private Event Venue
Lubbock, TX
08.2023 - 11.2023
- Supported banquet service and event preparation in smaller venue, contributing to team efforts before, during, and after service.
- Arranged coffee service supplies including cups, utensils, and condiments for efficient guest access. Breakfast buffet stations, arranging cups, utensils, condiments, and other service items before guests arrived.
- Monitored buffet and beverage areas during service, replenished items, and maintained organization of stations.
- Removed used items from tables and service areas to maintain cleanliness and order., assisted with resetting service areas, and followed direction from the event lead to help keep service running smoothly.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Cocktail Waitress / Bartender
The Silos
Lubbock, TX
01.2020 - 08.2023
- Delivered friendly, attentive beverage service, enhancing guest experience in fast-paced hospitality environment.
- Took drink orders and served beverages while proactively addressing guest needs and ensuring smooth communication with coworkers.
- Balanced multiple guest requests while maintaining a professional, calm, and service-focused approach during busy periods.
- Maintained clean and organized bar and service areas, supported restocking efforts, and efficiently completed routine side work.
Front-of-House Server
LJ Willis Gastropub
McKinney, TX
04.2020 - 05.2021
- Welcomed guests, answered basic menu questions, took food orders, and relayed orders to kitchen staff with attention to accuracy.
- Checked on tables throughout service, responded to guest requests, and communicated concerns to the appropriate team member.
- Worked with kitchen and front-of-house staff to support timely food delivery and a smooth dining experience.
- Cleared and reset tables, maintained clean guest areas, and completed opening, closing, and other side-work responsibilities.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Resolved guest concerns professionally, preserving satisfaction and supporting repeat business.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
Event Assistant
Veronica's Events
08.2020 - 11.2020
- Assisted lead event coordinator with event preparation and on-site tasks, ensuring events remained organized and on schedule.
- Set up event spaces by arranging materials and checking details, facilitating a smooth experience for guests upon arrival.
- Responded to instructions and changing priorities during events, working with the coordinator and other staff to address requests.
- Maintained tidy event spaces, fostering a welcoming and organized atmosphere for clients and guests.
- Helped organize and manage successful events with attendance of over 300 people.
Education
High School Diploma -
Melissa High School
Melissa, TX05-2020
Skills
- Guest Service & Hospitality
- Customer experience
- Event service management
- Operational Efficiency
- Inventory Management
- Store Operations
- Sales Training
- Retail Merchandising
- Visual Merchandising
- Food & Beverage Service
- Time management
- Team Communication
- Guest Requests
- Client relations and engagement
- Problem-solving
Certification
- Texas Alcoholic Beverage Commission (TABC) Certification
- Texas Food Handler Certification
Timeline
Assistant Store Manager
Albion Fit
10.2024 - Current
Store Manager
Windsor
10.2023 - 05.2024
Banquet Server
Private Event Venue
08.2023 - 11.2023
Owner / Event Coordinator
White Horse Events
02.2021 - 11.2024
Event Assistant
Veronica's Events
08.2020 - 11.2020
Front-of-House Server
LJ Willis Gastropub
04.2020 - 05.2021
Cocktail Waitress / Bartender
The Silos
01.2020 - 08.2023
High School Diploma -
Melissa High School