Delaney Finch
El Dorado,KS
Summary
Accomplished Stylist and Manager at Sportclips, adept in customer service and product knowledge. Spearheaded initiatives enhancing client satisfaction and team performance, fostering a culture of collaboration and continuous improvement. Proven track record in relationship building, achieving significant repeat business through creative thinking and exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Stylist
Sportclips
10.2017 - 03.2025
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Manager
Sportclips
06.2020 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Receptionist
Sportclips
10.2015 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Cosmetologist
Paul Mitchell The School
Wichita08.2017
Andover Central High School
Andover05.2016
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Relationship building and management
Timeline
Manager
Sportclips
06.2020 - 06.2022
Stylist
Sportclips
10.2017 - 03.2025
Receptionist
Sportclips
10.2015 - 10.2017
Cosmetologist
Paul Mitchell The School
Andover Central High School
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