Delaney Goldenberg
Schuylerville,NY
Summary
Dedicated professional with strong customer service and problem-solving skills. Known for reliability and attention to detail, committed to enhancing customer satisfaction and fostering positive shopping experiences.
Enthusiastic retail sales associate with over six years of experience in customer service and team collaboration. Proven ability to mentor peers, streamline store operations, and boost customer engagement through effective communication and attention to detail.
Dynamic professional with a versatile background in retail and childcare. Recognized for exceptional problem-solving abilities and fostering strong relationships, ready to drive customer satisfaction and enhance team performance.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
T.J. Maxx
Wilton, NY
08.2019 - Current
- Delivered exceptional customer service and resolved inquiries to enhance shopper satisfaction.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on company policies, operational procedures, and customer engagement techniques.
- Fostered a collaborative environment by mentoring peers and sharing best practices in customer service excellence.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Coordinated with stock team to expedite restocking of high-demand items.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Childcare Provider
YMCA
Wilton, NY
06.2018 - Current
- Supervised daily activities, ensuring safe and engaging environments for children.
- Developed and implemented age-appropriate educational programs to foster learning and development.
- Collaborated with parents to address concerns and provide updates on child progress.
- Trained and mentored new staff on childcare practices and organizational policies.
- Coordinated special events and activities, enhancing community engagement and participation.
- Established positive relationships with children, promoting social skills and emotional well-being.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Strengthened children's early literacy and math skills with engaging, educational activities.
- Increased parental satisfaction, providing detailed daily reports on child progress and activities.
- Improved children's physical health with daily outdoor play and exercise routines.
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
- Assisted children with homework and school projects, enhancing academic support.
- Implemented creative arts and crafts sessions to stimulate children's creativity and motor skills development.
Birthday Party Coordinator
YMCA
Wilton, NY
06.2017 - 03.2020
- Coordinated logistics for birthday parties, ensuring seamless execution of events.
- Developed themed party packages tailored to client preferences and budget requirements.
- Trained junior staff on event planning processes and customer service best practices.
- Oversaw event setup and breakdown, ensuring adherence to safety and quality standards.
- Implemented feedback mechanisms to enhance client satisfaction and improve service offerings.
- Analyzed event outcomes to refine planning strategies and streamline future operations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as [Number] guests.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Delighted young guests with special activities and events such as inflatables and balloon animals.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Utilized strong multitasking skills to juggle multiple projects simultaneously without compromising quality or attention to detail in any area of responsibility.
- Enhanced customer satisfaction by organizing memorable and well-executed birthday parties.
- Spearheaded creative problem-solving efforts when unexpected challenges arose during events, ensuring minimal disruption to guests'' experiences.
- Delivered timely communication updates regarding any changes or potential issues related to their upcoming events, keeping clients informed throughout the planning stages.
- Streamlined party planning process for increased efficiency and reduced stress for clients.
- Established a reputation for reliability and professionalism through consistent follow-through on commitments made to clients regarding their events.
- Fostered a positive team environment among staff members by providing support, guidance, and constructive feedback as needed during events.
- Ensured adherence to safety regulations during setup, execution, and teardown of each event, providing peace of mind for both clients and staff members.
- Trained new team members in company protocols and best practices, contributing to a consistent standard of excellence across all events.
Education
Associate of Science - Psychology
SUNY, Cortland
Cortland, NYAssociate of Science - Psychology
SUNY Adirondack
Queensbury, NYAssociate of Science - Accounting
SUNY Empire State College
Saratoga Springs, NYHigh School Diploma -
Schuylerville High School
Schuylerville, NY06-2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Time management
- Money handling
- Product knowledge
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Conflict resolution
- Sales expertise
- Policy and procedure adherence
- Stock replenishment
- Display setup
- Product merchandising
- Merchandise display
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Shelf stocking
- Cash drawer balancing
- Price tagging
- Visual display arrangement
- Returns and exchanges
- Backroom organization
- Dressing room support
- Department reset
- Barcode scanning
- Positive and professional
- Rapport development
- Calm demeanor
- Retail merchandising expertise
- Friendly and helpful
- Organization
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Adaptable and flexible
Timeline
Retail Sales Associate
T.J. Maxx
08.2019 - Current
Childcare Provider
YMCA
06.2018 - Current
Birthday Party Coordinator
YMCA
06.2017 - 03.2020
Associate of Science - Psychology
SUNY, Cortland
Associate of Science - Psychology
SUNY Adirondack
Associate of Science - Accounting
SUNY Empire State College
High School Diploma -
Schuylerville High School