Delaney Hartley

Supports Workout Officers by managing classified business loans to reduce credit risk, maintaining updated loan files, collecting financial documents, and handling customer inquiries. Coordinates credit reviews, assisting with property management and loan recoveries, analyzing financial performance, overseeing delinquency and impaired loan monitoring, and facilitating communication across teams.

Responsible for servicing the bank’s Commercial and Business loan portfolio, aiding in the implementation and execution of consistent controls to mitigate operational risk. Responds to requests in an efficient and thorough manner with a focus on prompt and knowledgeable resolutions and demonstrates and/or developed and demonstrated a high-level of proficiency with the bank’s core banking system.

Provided legendary customer service in both Teller transactions and Platform Customer Service. Cross sold products and referred services to new and existing customers. Assessed customer’s needs and recommended products and services tailored to their needs. Executed a high level of proficiency in banking systems and products.

Demonstrated expertise in accurately processing customer transactions and ensuring compliance with banking policies. Skilled in delivering personalized account support and promoting financial services tailored to client needs. Strong collaborator with a focus on improving operational efficiency through streamlined cash handling procedures. Recognized for mentoring and guiding new tellers, fostering a culture of excellence in customer service and transaction standards.

Ensured operational excellence though visual merchandising, inventory control, and delivering on our operational standards. These include but are not limited to; product life cycle, scheduling practices, shrink reduction and owner of the visual merchandising cycle (planning, mapping and inspection of execution).