Delaney Hood
2701 Junction Street, Durango,Colorado
Summary
Customer-focused Front Desk Professional with a strong background in customer service and problem resolution. I excel in fast-paced environments, adapting seamlessly to last-minute changes. Committed to enhancing customer satisfaction through effective communication and interpersonal skills, with a solid foundation in data entry and money handling, seeking a part-time position at Durango Doughworks.
Overview
2
2
years of professional experience
Work History
Front Desk
Chapman Hill Ice Rink
Durango, Colorado
12.2024 - Current
- Identified customer needs promptly to enhance service delivery.
- Resolved customer issues with friendly and knowledgeable service, promoting satisfaction.
- Provided excellent service and attention to customers during face-to-face interactions and phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Learn to Skate Instructor
Chapman Hill Ice Rink
Durango, Colorado
01.2024 - Current
- Built positive relationships with students, parents, colleagues, and administrators.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Facilitated group activities to enhance skating skills and team building.
- Monitored student progress and provided constructive feedback for improvement.
- Ensured a safe, welcoming environment for skaters and parents, fostering positive experiences.
Education
High School Diploma -
Durango High School
Durango, CO05-2028
Skills
Affiliations
- Competitive Juvenile Singles Figure Skater (2023-Present)
- Volunteered at Chapman Hill Ice Rink through the Learn To Skate program
- Colorado All-State Symphony Orchestra - 4th Chair Double Bass (2026)
- Phoenix Half Marathon Finisher - Finished First in Age Group (2025)
- Pre-professional Double Bass Player
- Passed Singles Pre Silver Skating Skills through U.S. Figure Skating with Honors (2026)
Timeline
Front Desk
Chapman Hill Ice Rink
12.2024 - Current
Learn to Skate Instructor
Chapman Hill Ice Rink
01.2024 - Current
High School Diploma -
Durango High School