Delaney Kerner
Canonsburg,PA
Summary
I highly enjoy learning and gaining others' perspectives. Throughout school, I was drawn to history and the lessons learned from it. Though, I gained something of value in each subject.
I enjoy trying my best and working hard to live out my potential and feel the glory of accomplishing what I wished to conquer. Whether it be giving my all to school, work, personal self reflection endeavors, art, or physical challenges such as hiking/climbing- I am grounded by all that can be learned.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
Anthony's Coal Fire Pizza
Mcmurray, PA
04.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess and Takeout
Anthony's Coal Fire Pizza
Mcmurray, PA
04.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Gathered and checked orders individually to ensure customers receive all they desire.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Made salads specific to each customer
- Keep dressings, cheeses, sodas, plates, etc. stocked at all times
- Made about 70 pizza boxes per shift
- Handled payment transactions
- Help bus and wipe tables
- Check bathrooms regularly to help maintain the company's cleanly standards
Hostess
Max And Erma's Restaurant
Mcmurray, PA
01.2020 - 03.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Regularly checking and maintaining bathrooms to withhold the company's cleanly standards.
- I was let go due to COVID-19 leading to the closing of Max and Erma's.
Staff
Dairy Queen Grill & Chill
Mcmurray, PA
03.2019 - 01.2020
- Working in a fast paced, busy environment
- Making ice-cream
- Handling payment transactions
- Greeting and providing positive interactions with customers
- Stocking food, utensils, cups, ice, etc.
- Cleaning and wiping machinery, counters, floors, etc.
- Making and writing on cakes
- Washing dirty dishes
Education
High School Diploma -
Peters Twp High School
Mcmurray, PA 08.2018 - 06.2022
Skills
Communication
Creativity
Problem and solution
Collaboration
Empathy
Adaptability/flexibility
Patience
Customer Service Skills
Accomplishments
- Helped run a Period Drive to donate menstrual products to our local woman's shelter
- Helped organize a fundraiser for my younger cousin who was diagnosed with Leukemia
Timeline
Waitress
Anthony's Coal Fire Pizza
04.2022 - Current
Hostess and Takeout
Anthony's Coal Fire Pizza
04.2021 - Current
Hostess
Max And Erma's Restaurant
01.2020 - 03.2020
Staff
Dairy Queen Grill & Chill
03.2019 - 01.2020
High School Diploma -
Peters Twp High School
08.2018 - 06.2022