Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Delaney Kerner

Canonsburg,PA

Summary

I highly enjoy learning and gaining others' perspectives. Throughout school, I was drawn to history and the lessons learned from it. Though, I gained something of value in each subject.

I enjoy trying my best and working hard to live out my potential and feel the glory of accomplishing what I wished to conquer. Whether it be giving my all to school, work, personal self reflection endeavors, art, or physical challenges such as hiking/climbing- I am grounded by all that can be learned.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Waitress

Anthony's Coal Fire Pizza
Mcmurray, PA
04.2022 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Hostess and Takeout

Anthony's Coal Fire Pizza
Mcmurray, PA
04.2021 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Gathered and checked orders individually to ensure customers receive all they desire.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Made salads specific to each customer
  • Keep dressings, cheeses, sodas, plates, etc. stocked at all times
  • Made about 70 pizza boxes per shift
  • Handled payment transactions
  • Help bus and wipe tables
  • Check bathrooms regularly to help maintain the company's cleanly standards

Hostess

Max And Erma's Restaurant
Mcmurray, PA
01.2020 - 03.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Regularly checking and maintaining bathrooms to withhold the company's cleanly standards.
  • I was let go due to COVID-19 leading to the closing of Max and Erma's.

Staff

Dairy Queen Grill & Chill
Mcmurray, PA
03.2019 - 01.2020
  • Working in a fast paced, busy environment
  • Making ice-cream
  • Handling payment transactions
  • Greeting and providing positive interactions with customers
  • Stocking food, utensils, cups, ice, etc.
  • Cleaning and wiping machinery, counters, floors, etc.
  • Making and writing on cakes
  • Washing dirty dishes

Education

High School Diploma -

Peters Twp High School
Mcmurray, PA
08.2018 - 06.2022

Skills

Communication

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Accomplishments

  • Helped run a Period Drive to donate menstrual products to our local woman's shelter
  • Helped organize a fundraiser for my younger cousin who was diagnosed with Leukemia

Timeline

Waitress

Anthony's Coal Fire Pizza
04.2022 - Current

Hostess and Takeout

Anthony's Coal Fire Pizza
04.2021 - Current

Hostess

Max And Erma's Restaurant
01.2020 - 03.2020

Staff

Dairy Queen Grill & Chill
03.2019 - 01.2020

High School Diploma -

Peters Twp High School
08.2018 - 06.2022

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Delaney Kerner