Delaney Kerstetter
Saint Louisville,OH
Summary
Dynamic and versatile professional with a proven track record at WQIO Super Q, adept in multitasking and organization, and excelling in interpersonal and social skills. Demonstrated ability to enhance team efficiency and client satisfaction through creative solutions and a goal-oriented mindset. Achieved significant improvements in project delivery and customer service excellence.
Overview
3
3
years of professional experience
Work History
Intern
WQIO Super Q
05.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated with multimedia teams to create engaging visual content for online platforms.
- Received constructive criticism from mentors and supervisors, leading to continuous improvement throughout the internship experience.
- Assisted in the production of live broadcasts, ensuring timely and professional delivery of news segments.
Waitress
Roosters
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Personal Shopper
Walmart
07.2021 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Arts - Journalism
The Ohio State University
Columbus, OH05.2026
Associate of Arts - Arts And Sciences
The Ohio State University-Newark
Newark, OH08.2024
High School Diploma -
Utica High School
Utica, OH05.2023
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Interpersonal and Social Skills
- Creative and Resourceful
- Client Relationships
Timeline
Intern
WQIO Super Q
05.2024 - Current
Waitress
Roosters
08.2023 - Current
Personal Shopper
Walmart
07.2021 - 08.2023
Bachelor of Arts - Journalism
The Ohio State University
Associate of Arts - Arts And Sciences
The Ohio State University-Newark
High School Diploma -
Utica High School