Delaney Mathews
Columbus
Summary
Highly organized individual looking to use knowledge and skills to provide exceptional recreational services to the public. Experienced in leading group activities, developing programming, and providing customer service. Possesses strong interpersonal and problem-solving abilities to create a safe, enjoyable, and engaging environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lagree House
Columbus, OH
06.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
- Maintained accurate records of guest information and transactions using property management software.
- Closing and opening tasks.
- Cleaned and maintained studios.
LIFEGUARD
Columbus Country Club
Columbus, OH
05.2023 - 08.2025
- Set up and took down recreational equipment for special events.
- Responded quickly to medical emergencies using appropriate rescue techniques.
- Developed strong working relationships with other employees and general public.
- Conducted pool opening and closing duties.
- Maintained accurate records of swimmer attendance and incidents that occurred during shift.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
CAMP COUNSELOR
Jeffrey Summer Camp
Columbus, OH
05.2024 - 08.2024
- Communicated effectively with parents regarding camper progress and concerns.
- Utilized patience and understanding when dealing with challenging behavior from campers.
- Adapted quickly to changing schedules and expectations while working as part of a team.
- Developed strong organizational skills by planning and executing daily camp activities for a group of children aged 3-12.
- Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety.
- Exhibited effective problem solving techniques when faced with unexpected situations at the camp.
- Wrote attendance and incident reports and submitted records to supervisors for review.
- Showed leadership skills by motivating campers to participate in team building activities.
- Discussed rules, regulations, and work-related problems.
- Assisted in creating arts and crafts projects that encouraged creativity among the kids.
- Encouraged camper involvement in outdoor recreational activities such as swimming, hiking, canoeing.
- Performed first aid and treated camper injuries according to safety procedures.
- Demonstrated proper use of facility equipment to campers.
- Remained calm in emergencies and stressful situations.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
MRS. KLAUS HELPER
Class Acts Entertainment/Easton Town Center
Columbus, OH
11.2023 - 12.2023
- Greeted every person that came to the kitchen with a smile.
- Possessed excellent communication abilities, both verbal and written.
- Collaborated with project managers and site supervisors to understand daily responsibilities.
- Gave people the accurate amount of cookies.
- Worked well with children and their parents.
- Worked well and on my feet for up to 7 hours at a time.
- Worked and communicated with coworkers who were near and far from my age.
LIFEGUARD
Columbus School for Girls
Columbus, OH
12.2022 - 12.2023
- Warned recreational participants of inclement weather, unsafe areas, and illegal conduct.
- Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation.
- Assisted with swim lessons and special activities to increase patron engagement.
- Maintained quality of pool water by testing chemical levels.
- Set up and took down recreational equipment for special events.
- Attended regularly scheduled staff meetings and trainings.
- Inspected recreational facilities for cleanliness.
- Communicated effectively with fellow employees and patrons.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
LIFEGUARD
New Albany Country Club
New Albany, OH
05.2022 - 10.2022
- Maintained quality of pool water by testing chemical levels.
- Utilized excellent communication, organizational and time management skills while maintaining safety standards.
- Communicated effectively with fellow employees and patrons.
- Developed strong interpersonal and problem solving skills through customer service experience.
- Paid close attention to weak swimmers and high-risk patrons.
- Documented incidents and injuries and submitted report to supervisor at end of shift.
- Set up and took down recreational equipment for special events.
- Conducted pool opening and closing duties.
- Cleaned and maintained pool deck and locker rooms when not guarding.
- Remained calm and poised during periods of stress or when dealing with difficult people.
Education
Bachelor of Science (B.S.) -
Miami University
Oxford, OH, US05.2028
High School Diploma - undefined
Bexley High School
Columbus05.2024
Skills
- Positive Engagement
- Outstanding communication and interpersonal skills
- Effective Communication
- Outdoor Skills
- First Aid
- Emergency Procedures
- CPR
- Child Supervision
- Activity Supervision
- Safety Management
- Safety Guidelines
- Friendly, Positive Attitude
- Listening skills
- Customer service
- Team collaboration
- Scheduling
- Office organization
- Front office management
- Issue handling
Certification
AED/First aid/CPR certified
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Lagree House
06.2025 - Current
CAMP COUNSELOR
Jeffrey Summer Camp
05.2024 - 08.2024
MRS. KLAUS HELPER
Class Acts Entertainment/Easton Town Center
11.2023 - 12.2023
LIFEGUARD
Columbus Country Club
05.2023 - 08.2025
LIFEGUARD
Columbus School for Girls
12.2022 - 12.2023
LIFEGUARD
New Albany Country Club
05.2022 - 10.2022
High School Diploma - undefined
Bexley High School
Bachelor of Science (B.S.) -
Miami University