Daija Jackson
Murrieta
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Courtyard by Marriott
Murrieta, CA
2025 - 2026
- Greeted and assisted guests, ensuring exceptional customer service at all times.
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Handled reservations and inquiries via phone, email, and in-person communications.
- Collaborated with housekeeping to maintain cleanliness standards in guest areas.
Cashier/Customer Service
Ross Dress For Less
Honolulu, HI
10.2019 - 01.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Cashier/Customer Service
Ross Dress For Less
Honolulu, HI
10.2019 - 01.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Breakfast Attendant
Hampton by Hilton
Puyallup, WA
03.2014 - 05.2017
- Prepared and arranged breakfast buffet items in an appealing and organized manner
- Maintained cleanliness and sanitation of the breakfast area, ensuring compliance with health and safety standards
- Greeted guests with a warm and friendly demeanor, providing excellent customer service
- Assisted guests in selecting breakfast items, offering recommendations, and accommodating special dietary requests
- Managed inventory of breakfast items, restocking as needed to ensure a well-stocked buffet
Breakfast Attendant
Hampton by Hilton
Puyallup, WA
03.2014 - 05.2017
- Prepared and arranged breakfast buffet items in an appealing and organized manner
- Maintained cleanliness and sanitation of the breakfast area, ensuring compliance with health and safety standards
- Greeted guests with a warm and friendly demeanor, providing excellent customer service
- Assisted guests in selecting breakfast items, offering recommendations, and accommodating special dietary requests
- Managed inventory of breakfast items, restocking as needed to ensure a well-stocked buffet
Front Desk Receptionist
Hampton by Hilton
Federal Way, WA
04.2014 - 06.2016
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
Front Desk Receptionist
Hampton by Hilton
Federal Way, WA
04.2014 - 06.2016
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
Baker
Coco's Bakery Restaurant
San Diego, CA
09.2012 - 09.2013
- Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Collaborated with the pastry chef to develop new recipes and improve existing ones based on customer feedback
Baker
Coco's Bakery Restaurant
San Diego, CA
09.2012 - 09.2013
- Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Collaborated with the pastry chef to develop new recipes and improve existing ones based on customer feedback
Education
High school diploma - undefined
Skills
Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
Conducted thorough reviews and audits to maintain high levels of detail-oriented work
Developed and maintained organized systems for tracking time allocation across multiple projects
Engaged in attentive listening to foster positive relationships and facilitate productive discussions
Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
Achieved high customer satisfaction ratings through proficient telephone communication Enhanced team performance by implementing best practices for phone etiquette Fostered positive relationships with clients through attentive and respectful phone interactions
Managed data entry operations, maintaining high standards of accuracy and attention to detail
Applied analytical problem-solving skills to develop innovative solutions for challenging situations
Coordinated cross-functional collaboration to streamline workflows and improve efficiency
Developed and maintained scheduling systems to enhance operational efficiency and meet deadlines
Streamlined appointment scheduling processes to improve workflow and reduce scheduling conflicts
Achieved improved team performance by implementing structured communication protocols Enhanced project clarity and stakeholder engagement through well-crafted written materials Drove successful outcomes by promoting transparent verbal interactions among team members
Certification
Food Handler Certification
Timeline
Cashier/Customer Service
Ross Dress For Less
10.2019 - 01.2022
Cashier/Customer Service
Ross Dress For Less
10.2019 - 01.2022
Front Desk Receptionist
Hampton by Hilton
04.2014 - 06.2016
Front Desk Receptionist
Hampton by Hilton
04.2014 - 06.2016
Breakfast Attendant
Hampton by Hilton
03.2014 - 05.2017
Breakfast Attendant
Hampton by Hilton
03.2014 - 05.2017
Baker
Coco's Bakery Restaurant
09.2012 - 09.2013
Baker
Coco's Bakery Restaurant
09.2012 - 09.2013
High school diploma - undefined
Front Desk Receptionist
Courtyard by Marriott
2025 - 2026