DELANEY MILLER
Laurel,MD
Summary
Self-motivated and cheerful customer service/patient care professional with approximately four years of experience helping others. Proven success in working within fast paced, collaborative settings with children as well as adults. Capable of carrying out leadership responsibilities effectively and thoroughly.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
University Tennis Center
09.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Tech
Pivot Physcial Therapy
11.2019 - 03.2024
- Maintain sanitary, orderly conditions in the clinic by cleaning and disinfecting equipment and surface areas
- Responsible for preparing treatment areas, transporting and positioning patients, preparing equipment, and assisting patients and therapists in the successful treatment plan
- Provide clerical support as needed: such as answering the phone, taking messages, scheduling appointments
- Aiding in the safety of patients consistent with the Code of Ethics and Standards of Practice
- Perform housekeeping duties: such as clinic laundry, clinic upkeep, and disinfecting equipment
Hostess
Manor Hill Brewing
06.2020 - 12.2020
- Greeted patrons and reviewed Covid-19 policies and procedures
- Answered customer questions about hours, seating, and policies/procedures
- Maintained sanitary conditions in the seating area
- Communicated and collaborated with other staff regarding the needs of patrons
- Assisted in the preparation of the seating area for events
Camp Counselor
Howard County Rec & Parks Department
09.2019 - 12.2019
- Motivated athletes by giving encouragement throughout practices
- Offered suggestions on ways to improve gameplay
- Prepared Cedar Lane Park field for practice and cleaned up equipment after session ended
- Introduced games and drills, which helped students to better develop skill levels
- Conferred with Head Coach about plans for the day and the best way to execute drills
- Acted as Head Coach when the Head Coach was out of town
Education
Bachelor of Science - Exercise Science
Salisbury University
Salisbury, MD05.2025
Skills
- Professional bedside manner
- Equipment management
- Problem-solving
- Flexibility
- Communication
- Teamwork
- Organization
- Interpersonal skills
- Customer Service
Accomplishments
- Salisbury University College of Health and Human Services, Spring 2023, Dean's List
- Salisbury University College of Health and Human Services, Fall 2022, Dean's List
- Salisbury University College of Health and Human Service, Spring 2024
Affiliations
- Salisbury Women's Club Lacrosse
- Social Media Chair Person for Salisbury Women's Club Lacrosse
- Delta Gamma Sorority
- Vice President of Delta Gamma (Spring 2024-Fall 2024)
- Service for Sight
Timeline
Front Desk Assistant
University Tennis Center
09.2024 - Current
Hostess
Manor Hill Brewing
06.2020 - 12.2020
Tech
Pivot Physcial Therapy
11.2019 - 03.2024
Camp Counselor
Howard County Rec & Parks Department
09.2019 - 12.2019
Bachelor of Science - Exercise Science
Salisbury University
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