Delaney Munoz
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Manager
Roco’s Jewelry
07.2021 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Server
Dennys Restaurant
07.2019 - 06.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Assistant Manager
Rocks place
02.2016 - 06.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Big Bear High School
Big Bear Lake, CA12.2015
Skills
- Verbal and Written Communication
- Customer Service
- Teamwork and Collaboration
- POS System Operation
- Store Opening and Closing
- Customer Needs Assessment
- Store Policies and Procedures
- Brand Promotion
- Merchandise Receiving and Handling
- Attention to Detail
- Positive and Professional
- Problem-Solving
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
Timeline
Retail Sales Manager
Roco’s Jewelry
07.2021 - Current
Server
Dennys Restaurant
07.2019 - 06.2021
Assistant Manager
Rocks place
02.2016 - 06.2019
High School Diploma -
Big Bear High School