DeLaney Willoughby
Poteau,OK
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Carl Albert State College
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Server Shift Leader
Top Notch Nutrition
08.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Carhop Server
Sonic
03.2020 - 03.2021
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained accuracy in high-traffic times.
- Balanced orders on trays and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
Associate of Arts - Business Administration
Carl Albert State College
Poteau, OK05.2024
High School Diploma -
Valliant High School
Valliant, OK05.2022
No Degree - Concurrent
Eastern Oklahoma State College
Wilburton, OK05.2022
Skills
- Business Correspondence Writing
- Telephone Systems
- Visitor Log Management
- Document Scanning
- Clerical Support
- Project Coordination
- Supply Management
- Customer and Client Relations
- Professional Demeanor
- Time Management
Timeline
Receptionist Assistant
Carl Albert State College
08.2022 - Current
Server Shift Leader
Top Notch Nutrition
08.2021 - 08.2022
Carhop Server
Sonic
03.2020 - 03.2021
Associate of Arts - Business Administration
Carl Albert State College
High School Diploma -
Valliant High School
No Degree - Concurrent
Eastern Oklahoma State College
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