Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Delani Shields

Macedonia,OH

Summary

Result driven leader and team player adapt to applying vision, strategy, and innovative ideas to service real estate operations. Over 20 years of experience in the banking and real estate industry. Awarded and acknowledged for demonstrating outstanding leadership, customer service, team management, team building, training, and process improvement skills. Recognized most for my outgoing, understanding, task driven, self managed, problem solving, solution driven personality with the ability to lead others.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead Closing Settlement Specialist

SIRVA Relocation
Indep, OH
04.2004 - 04.2024
  • Supervised and mentored members of the team to achieve department goals.
  • Increased productivity and helped reduce risk and defects by authoring and effectively training the team on closing and funding processes and procedures.
  • Carried out team performance reviews and quality control audits.
  • Oversaw and controlled the team's workload balancing, client home sale billing, and reports.
  • Approved final reconciliation of home sale financials to ensure all guidelines, procedures, and calculations were in accordance with the corporate client's policies and approved pricing.
  • Executed auditing of home sale transactions.
  • Authored the manual for processing properties into inventory.
  • Carried out hundreds of real estate home sale transactions across the U.S. annually.
  • Effectively mitigated risks and errors to achieve timely and efficient home sale closings.
  • Corrected errors and confirmed accurate funding, lien payoffs, and final mortgage recording by working closely with attorneys, loan officers, and other departments.

Education

Some College (No Degree) -

Cleveland State University
Cleveland, OH

Skills

  • Self Managed
  • Leader
  • Team Oriented
  • Detail Oriented
  • Multi-Tasking
  • Proactive
  • Organization and Time Management
  • Title Processing
  • Post-Closing
  • Date Gathering
  • Document Preparation
  • Purchase Agreement Review
  • Process Development and Training
  • Reports

Accomplishments

  • 2011 SIRVA Settlement Most Valuable Person Award
  • 2011 SIRVA Settlement Funniest Person Award
  • SIRVA Annual Leadership Award nominee

Certification

  • Certified Relocation Professional

References

References available upon request.

Timeline

Lead Closing Settlement Specialist

SIRVA Relocation
04.2004 - 04.2024

Some College (No Degree) -

Cleveland State University

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Delani Shields