Delanie Drennan
Benton,AR
Summary
Car Accident resulting in Back Surgery
Overview
17
17
years of professional experience
Work History
Disabled
Disability
01.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Cashier
Big Red
02.2019 - 03.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained accurate records of customer transactions for reporting purposes.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Sales Associate
Williams Insurance Agency
01.2007 - 01.2007
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Licensed Insurance Agent - Licensed Insurance Agent
ISTA
Little Rock, AR01.1991
High School Diploma -
J. A. Fair High School
Little Rock, AR05.1987
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Computer Skills
- Multitasking Abilities
- Excellent Communication
Timeline
Customer Service Cashier
Big Red
02.2019 - 03.2023
Disabled
Disability
01.2007 - Current
Sales Associate
Williams Insurance Agency
01.2007 - 01.2007
Licensed Insurance Agent - Licensed Insurance Agent
ISTA
High School Diploma -
J. A. Fair High School