Jermaine Morgan
Larue,TX
Summary
Dynamic professional with a proven track record at Toys"R"Us, excelling in customer service and problem-solving. Recognized for enhancing team performance through effective training and operational improvements. Dependable and detail-oriented, with strong communication skills and a commitment to delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Disabled
SSA
LaRue, TX
10.2023 - Current
Caregiver
Girling Home Health
Tyler, TX
05.2019 - 10.2023
- Provided personal care services, including assistance with daily living activities and mobility support.
- Implemented individualized care plans to enhance client well-being and comfort.
- Monitored and documented clients' health conditions, reporting changes to healthcare professionals.
- Trained new staff on caregiving best practices and company protocols for quality service delivery.
Supervisor of Customer Service
Toys"R"Us
Dallas, TX
08.2016 - 2018
- Led customer service team to enhance overall satisfaction and resolve issues effectively.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
- Implemented strategic initiatives to streamline operations and reduce response times for inquiries.
- Analyzed customer feedback data to identify trends, driving process improvements and service enhancements.
Manager
Walmart D.C. 6036
Palestine, TX
04.2005 - 02.2016
- Oversaw daily operations and ensured compliance with safety protocols.
- Implemented process improvements that enhanced workflow efficiency.
- Mentored team members on best practices and operational standards.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
Education
Buisness
The University of Texas At Tyler
Tyler, TXHigh School Diploma - Work
LaPoynor High School
Poynor, TX05.2004
Skills
Customer service
Problem-solving
Teamwork and collaboration
Friendly, positive attitude
Attention to detail
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Active listening
Decision-making
Organization and time management
Problem resolution
Verbal communication
Timeline
Disabled
SSA
10.2023 - Current
Caregiver
Girling Home Health
05.2019 - 10.2023
Supervisor of Customer Service
Toys"R"Us
08.2016 - 2018
Manager
Walmart D.C. 6036
04.2005 - 02.2016
Buisness
The University of Texas At Tyler
High School Diploma - Work
LaPoynor High School