Delanna Dugas
Baytown,TX
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. My leadership, rooted in strong problem-solving and customer service skills, significantly boosted sales. I also pioneered a mentoring program, leveraging my team's strengths to foster a culture of continuous improvement and performance excellence.
Overview
13
13
years of professional experience
Work History
Store Manager
Extra Space
10.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Northside High School
Lafayette, LA05-2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Goals and performance
- Documentation and reporting
- Sales strategies
Timeline
Store Manager
Extra Space
10.2011 - Current
High School Diploma -
Northside High School
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