Overview
Work History
Education
Skills
Timeline
Generic

Delano Mckoy

Lake Mary,FL

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Future Telecommunications
06.2021 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Science - Information Technology

Seminole State College of Florida
Sanford, FL
04-2026

GED -

Seminole State College of Florida
Sanford, FL
09-2022

Skills

    Proficient with computers - Experience working within databases, managing customer information as well as updating marking tickets for issues that customers may have be having with their service

    Teamwork - Worked within teams to ensure proper workflow within the company as well as make the workload lighter and to make sure things can get done on time

    Active Listener - Listen to the possible complaints that customers have, understanding their frustration and ways in which the service can be better or improved as well as marking tickets to make sure that their issues with the service that require being fixed can be done in a timely manner

    Time Management - Very good with managing time for assignments not just in the workplace but outside of it even in school Will set aside specific days to make sure everything is done in a timely and neat fashion

    Excellent Communication - Quick to update not just customers but also colleagues on changes within the system or of things that had previously been undecided

Timeline

Customer Service Representative

Future Telecommunications
06.2021 - 08.2023

Associate of Science - Information Technology

Seminole State College of Florida

GED -

Seminole State College of Florida