Delany J. Pettit
Fulton,IL
Summary
Military Academic Advisor and Customer Service Professional with expertise in student and client engagement within higher education. Demonstrates strong organizational and interpersonal skills, complemented by effective critical thinking and problem-solving abilities. Proven track record of collaborating with diverse individuals and fostering a motivating environment. Quick learner committed to continuous improvement and excellence in service delivery.
Overview
14
14
years of professional experience
Work History
Military Academic Advisor III, Academic Advisor III
Univ. of Arizona Global Campus (Acquired Zovio)
Fulton, IL
01.2022 - 01.2023
- Provided guidance to military and civilian college students regarding academic processes and online education.
- Supported at-risk students through targeted interventions to maintain educational progress.
- Counseled students on overcoming academic challenges within the college environment.
Military Academic Advisor III, Academic Advisor III
Zovio, Inc., (Acquired Bridgepoint)
Fulton, IL
01.2020 - 01.2022
Military Academic Advisor III, Academic Advisor III
Bridgepoint Education Services
Clinton, IA
01.2015 - 01.2020
Assistant Lot Manager/Service Assistant
Arrow Trucking
Troy, IL
01.2012 - 01.2014
- Decreased company losses by devising a tracking system for batteries/cores
- Increased revenue in my department by $10,000 in one month, after a $7,000 loss the month before I started
- Developed a method to easily identify current truck inventory on a daily basis
Technology Sales/Service Associate
Office Depot
Edwardsville, IL
01.2009 - 01.2014
- Assisted customers with computer/software/technology questions and issues
- Up-sold customers, consistently increasing store’s overall monthly commission
- Maintained monthly sale totals at 3x those of coworkers
Education
Bachelor of Science - Corporate & Organizational Communication, Marketing Minor
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Interlevel communication
- Conflict resolution
- Relationship building
- Student advocacy and support
- Issue resolution
- Excellent oral and written communication
- Student development
- Academic monitoring
- Student advocacy
- Collaborative mindset
- Course planning and organization
- Academic counseling
- Curriculum requirements expertise
- Student recruitment
- Student enrollment
- Advisee communication
- Collaboration and teamwork
- Academic planning
- Academic support
- Problem-solving
- Critical thinking
- Attention to detail
- Administration collaboration
- Relationship development
- Crisis intervention strategies
Timeline
Military Academic Advisor III, Academic Advisor III
Univ. of Arizona Global Campus (Acquired Zovio)
01.2022 - 01.2023
Military Academic Advisor III, Academic Advisor III
Zovio, Inc., (Acquired Bridgepoint)
01.2020 - 01.2022
Military Academic Advisor III, Academic Advisor III
Bridgepoint Education Services
01.2015 - 01.2020
Assistant Lot Manager/Service Assistant
Arrow Trucking
01.2012 - 01.2014
Technology Sales/Service Associate
Office Depot
01.2009 - 01.2014
Bachelor of Science - Corporate & Organizational Communication, Marketing Minor
Southern Illinois University Edwardsville