Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delayna Becker

Austin,TX

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Record Analyst

GSG Talent Solutions
Austin , Tx
03.2025 - 10.2025
  • Trained new employees on records management procedures, promoting consistent practices across the team.
  • Continuously reviewed and updated records management policies to keep pace with evolving industry standards and organizational needs.
  • Maintained confidentiality in handling sensitive materials, protecting company and client information from unauthorized access or disclosure.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Maintained electronic filing system for quick and easy retrieval of records.
  • Compiled, sorted and filed high volume of documents.
  • Operated office equipment to scan and copy documents.
  • Retrieved file information and made copies for authorized users.

Team Leader

Whataburger
Austin, Texas
07.2019 - 06.2024
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Hutto High School
Hutto, TX
05-2021

Skills

  • Documentation And Reporting
  • Overtime Management
  • Complaint resolution
  • Team Supervision
  • Leadership
  • Goal Setting
  • Team motivation
  • Attention to Detail
  • Giving Constructive Feedback
  • Problem-Solving
  • Performance Improvement
  • Coaching and Mentoring
  • Issue Resolution
  • Performance Evaluations
  • Conflict Resolution
  • People Management
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Overseeing Daily Activities
  • Staff Training
  • Cash Handling
  • Quality Improvement

Timeline

Record Analyst

GSG Talent Solutions
03.2025 - 10.2025

Team Leader

Whataburger
07.2019 - 06.2024

High School Diploma -

Hutto High School