Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna L Marino

Record Analyst
Austin,TX

Summary

Dependable Record Analyst provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

23
23
years of professional experience

Work History

Record Analyst

Texas Department Of Public Safety
11.2017 - Current
  • Research and review petitions for expunction of criminal arrest records and petitions/applications to seal juvenile detainment records
  • Evaluate criminal histories to prepare appropriate administrative documents and disposition forms
  • Process expunction and juvenile sealing petitions/applications and orders received from courts
  • Supervised staff when Supervisor was either on vacation or out sick

Customer Support Specialist II, DLD

Texas Department Of Public Safety
09.2016 - 11.2017
  • Review DWI police reports for proper processing
  • Evaluate DWI blood lab reports
  • Handling incoming calls from customer and attorney inquiries on case status
  • Completed 78 ALR reports per day with 98% accuracy and consistently high customer satisfaction scores

Security Guard

University of Texas
10.2015 - 09.2016
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Administrative Assistant

West Chester University
01.2013 - 01.2014
  • Direct and manage office communications, coordinate calendars and scheduling, file documents, and facilitate office purchases
  • Greet students and manage class scheduling
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Administrative Support

Downingtown West High School
01.2002 - 01.2012
  • Primary operator of Xerox 4110 in support of approximately 1500 students and 150 teachers
  • Managed attendance, parent communications, and office related clerical and computer functions as needed
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests

Education

Associates Degree - Criminal Justice

Kaplan University
Davenport, IA
01.2009 - 2011.05

Skills

Strong written and verbal communication skills

Extensive clerical expertise

Accountable, reliable, and detailed oriented

Excellent organizational skills

Customer service oriented

Administrative oversight

Data Entry

Teambuilding

Dependable and Responsible

Timeline

Record Analyst

Texas Department Of Public Safety
11.2017 - Current

Customer Support Specialist II, DLD

Texas Department Of Public Safety
09.2016 - 11.2017

Security Guard

University of Texas
10.2015 - 09.2016

Administrative Assistant

West Chester University
01.2013 - 01.2014

Associates Degree - Criminal Justice

Kaplan University
01.2009 - 2011.05

Administrative Support

Downingtown West High School
01.2002 - 01.2012
Donna L MarinoRecord Analyst