Donna L Marino
Record Analyst
Austin,TX
Summary
Dependable Record Analyst provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
23
23
years of professional experience
Work History
Record Analyst
Texas Department Of Public Safety
11.2017 - Current
- Research and review petitions for expunction of criminal arrest records and petitions/applications to seal juvenile detainment records
- Evaluate criminal histories to prepare appropriate administrative documents and disposition forms
- Process expunction and juvenile sealing petitions/applications and orders received from courts
- Supervised staff when Supervisor was either on vacation or out sick
Customer Support Specialist II, DLD
Texas Department Of Public Safety
09.2016 - 11.2017
- Review DWI police reports for proper processing
- Evaluate DWI blood lab reports
- Handling incoming calls from customer and attorney inquiries on case status
- Completed 78 ALR reports per day with 98% accuracy and consistently high customer satisfaction scores
Security Guard
University of Texas
10.2015 - 09.2016
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Administrative Assistant
West Chester University
01.2013 - 01.2014
- Direct and manage office communications, coordinate calendars and scheduling, file documents, and facilitate office purchases
- Greet students and manage class scheduling
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Administrative Support
Downingtown West High School
01.2002 - 01.2012
- Primary operator of Xerox 4110 in support of approximately 1500 students and 150 teachers
- Managed attendance, parent communications, and office related clerical and computer functions as needed
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Education
Associates Degree - Criminal Justice
Kaplan University
Davenport, IA 01.2009 - 2011.05
Skills
Strong written and verbal communication skills
Extensive clerical expertise
Accountable, reliable, and detailed oriented
Excellent organizational skills
Customer service oriented
Administrative oversight
Data Entry
Teambuilding
Dependable and Responsible
Timeline
Record Analyst
Texas Department Of Public Safety
11.2017 - Current
Customer Support Specialist II, DLD
Texas Department Of Public Safety
09.2016 - 11.2017
Security Guard
University of Texas
10.2015 - 09.2016
Administrative Assistant
West Chester University
01.2013 - 01.2014
Associates Degree - Criminal Justice
Kaplan University
01.2009 - 2011.05
Administrative Support
Downingtown West High School
01.2002 - 01.2012
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