Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Delbert Wood

Spring Hill,Florida
Delbert Wood

Summary

Dynamic Automotive Service Adviser with a proven track record at Ford, excelling in customer relations and repair recommendations. Enhanced customer satisfaction through personalized service, consistently exceeding revenue targets. Skilled in work order management and appointment scheduling, fostering strong relationships that drive repeat business and positive referrals.

Overview

15
years of professional experience

Work History

Ford

Automotive Service Adviser
10.2020 - 06.2025

Job overview

  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.

CableLink

Cable Installation Technician
02.2018 - 09.2020

Job overview

  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.

Holiday Retirement

Maintenance Supervisor
12.2014 - 01.2018

Job overview

  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised multiple employees and scheduled shifts.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Covanta Energy Corporation

Power Plant Technician
03.2010 - 11.2014

Job overview

  • Played an active role in periodic audits, addressing any findings related to safety, environmental compliance, or quality control promptly and effectively.
  • Supported annual outage planning and execution, coordinating the inspection, repair, and replacement of essential components as necessary.
  • Conducted thorough root cause analysis for recurring issues, implementing corrective actions to prevent future occurrences.
  • Established effective communication channels between departments for smooth coordination during daily operations or emergency scenarios.
  • Increased power plant efficiency by conducting regular maintenance and inspections on plant equipment.
  • Completed daily inspections and tests on plant equipment and documented findings.

Education

H.C.C.
Tampa, FL

No Degree
05-1994

I.T.T
Tampa, FL

No Degree
05-1993

Central High School
Brooksville, FL

High School Diploma
05-1992

Skills

  • Customer relations
  • Customer satisfaction
  • Building relationships
  • Repair recommendations
  • Work order management
  • Appointment scheduling
  • Warranty processing

Timeline

Automotive Service Adviser

Ford
10.2020 - 06.2025

Cable Installation Technician

CableLink
02.2018 - 09.2020

Maintenance Supervisor

Holiday Retirement
12.2014 - 01.2018

Power Plant Technician

Covanta Energy Corporation
03.2010 - 11.2014

H.C.C.

No Degree

I.T.T

No Degree

Central High School

High School Diploma

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