Kervens Noel
Hyde Park,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Audi Brookline
11.2019 - Current
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Senior Service Advisor
Expressway Toyota
10.2015 - 11.2019
- Greeting and assisting guests with service needs
- Generating estimates
- Completing estimate review with guest in timely manner to maximize opportunity
- Seeing through completion of approved work and actively covering
- Conducting post-repair follow-up
- Resolving customer complaints with manager assistance
- Covering results, progression, and training with Service Manager daily
Service Advisor
CLAY NISSAN
09.2012 - 10.2015
- Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, and providing estimates to the consumer and finalizing invoices
- Streamline workflow in the automotive repair departments
- Maintaining and following safety programs
- Performing other duties and functions as directed by management
Tax Preparer (Seasonal)
H&R Block
01.2013 - 04.2015
- Prepare various tax returns (1040s, 1041s, 1065s, 1120s), tax extensions and tax projections
- Organizing tax information
- Assisting with tax notices and examinations
- Assisting with tax audits, perform light research projects and monitor and review financial information
- Maintain working knowledge of tax software used in office
Education
Associate Degree - Management Certificate
MassBay Community College
05.2015
Certified Tax Preparer -
H&R Block
12.2012
Skills
- Automotive and tax software
- Service planning
- Customer service focus
- Staff training and development
- Sales Assistance
- Operational improvements
- Operation Monitoring
- Strong leadership
- Employee relations
- Positive attitude
- Customer satisfaction
- Customer service
- Customer relations
- Team building expertise
- Automotive diagnostics
Certification
Certified Tax Preparer, H&R Block, Boston, MA, 12/12
COURSES
- Principles of Management
- Marketing
- Accounting I and II
- Managerial Accounting
- Macroeconomics
- Microeconomics
- Microcomputer Applications
- Taxation
Additionalworkexperience
- Customer Service Representative, Domino’s Pizza, Hyde Park, MA, 2010 - 2013
- Kitchen Personnel, New Pond Village, Walpole, MA, 2007 - 2010
Timeline
Automotive Service Manager
Audi Brookline
11.2019 - Current
Senior Service Advisor
Expressway Toyota
10.2015 - 11.2019
Tax Preparer (Seasonal)
H&R Block
01.2013 - 04.2015
Service Advisor
CLAY NISSAN
09.2012 - 10.2015
Certified Tax Preparer -
H&R Block
Associate Degree - Management Certificate
MassBay Community College