Kalvin Tiniacos
Milton,FL
Summary
With a proven track record at Express Oil Change & Tire Engineers, I excel in automotive diagnostics and customer satisfaction, significantly enhancing operational efficiency and revenue. My expertise in service writing and social selling, coupled with a knack for fostering strong vendor relationships, has consistently surpassed performance targets.
Professional automotive service professional with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and effective repair management. Known for reliability and adaptability in changing environments. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery.
Overview
11
11
years of professional experience
Work History
Automotive Service Manager
Express Oil Change & Tire Engineers
06.2021 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
Automotive Technician
Commerce Automotive
03.2014 - 06.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Maintained high customer satisfaction standards to meet or exceed targets.
Line Cook
Ollies Restraunt
10.2014 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Assistant Manager
Alpha Customs FL
12.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Advise Customers on Vehicle modifications and Install Vehicle Modifcations. ( Wheels, Tires, Lift Kits, Air Ride, Lighting, Exhaust)
Parts Specialist
Oreily's Auto Parts
04.2018 - 02.2020
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Education
High School Diploma -
Milton High School
Milton, FL08-2016
Skills
- Service writing
- Adaptable
- 10 Years of experience in the automotive industry
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Social selling
- Automotive repairs ( general maintenance, hvac repair, timing belt, timing chain, head gasket, evaporator cores, diagnostics, )
- Marketing
- Attention to detail
- Task prioritization
- Self motivation
- Conflict resolution
- Professionalism
- Quality control
Timeline
Automotive Service Manager
Express Oil Change & Tire Engineers
06.2021 - Current
Assistant Manager
Alpha Customs FL
12.2018 - 04.2020
Parts Specialist
Oreily's Auto Parts
04.2018 - 02.2020
Line Cook
Ollies Restraunt
10.2014 - 05.2020
Automotive Technician
Commerce Automotive
03.2014 - 06.2021
High School Diploma -
Milton High School
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