Andrew Eaves
Brownwood,TX
Summary
I am a customer service oriented individual who is eager to help bring a team together to accomplish company goals. With a background in automotive customer service/retention I strive to give the customer the best experience while increasing profit revenue, Customer satisfaction and growing a Service department
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with net sales.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
Stanley Dodge
12.2022 - 03.2025
- Provided above standards on manufacture CSI
- Coach and mentor the parts and service ensure we provide excellent customer service 2 advisors/3 parts employees
- Oversea the day to day operations in Service
- Plan and monitor (KPIs)
- Plan/write monthly and quarter Financial reports to show areas of improvements and success
- Train and coach employees (Advisors, techs, Porters, Warranty admin)
- Maintain a positive CSI (customer satisfaction)
- Collaborate with the GM, Fixed ops Director, CEO to provide/collect feedback and challenges we are facing so the performance of the overall dealership is top notch
- Manage scheduling of audits to ensure employees are working towards goals established
Service Manager
Crain Automotive Team
04.2021 - 12.2022
- Manage Day to day operations as fixed ops
- Managed our Collision center while they found another Candidate
- Increase revenue, consumer wise
- Reach Monthly CSI goals to maintain bonuses
- Meeting monthly profit goals through warranty, customer, and internal pay
- Train service advisors, help them become the best they can be on the drive
- Find technicians that can perform either Express lube or Mainline sides of the shop
- Was tracking 2.1 million in yearly sales
Service Advisor
Crain Automotive Team
03.2020 - 03.2022
- Maximize profit through selling customers needs for their vehicles
- Able to handle Multiple RO's at the same time
- Keep good consumer relations while communicating with techs regarding what needs to be done on a vehicle
- Became top service advisor after 6 months
- Grosses roughly on 957,000$ on 3,000 repairs orders in around 7 months
Retention Sales Manager
AT&T
08.2017 - 02.2020
- Managed a team to help resolve customers needs while finding ways to up sell products
- Over watched our New hire classes while providing training
- Exceeded monthly quota goals on revenue per call and other metrics
- Assisted with new projects and the beta testing to assure satisfaction of area managers
Sales Associate
Kum and Go
01.2015 - 01.2017
- Excellent written and oral communication skills
- Provided full customer experience from store cleanliness to one Highly dependable and willing to go the extra mile to help on one sales the company succeed
- Interim shift supervisor overseeing 5 employees
- Proficient at maintaining multiple tasks and projects at the same time
- Gained valuable knowledge on proper documentation on a job site as well as in person customer service
Education
High school or equivalent -
Homeschool of Bartlesville
Bartlesville, OK07.2013
Skills
- Upselling
- Communication skills
- Service writing
- Team Management
- Account Management
- Auto service management
- Time management
- Automotive service
- Shift Management
- Organization
- Computer skills
- Leadership
- Customer satisfaction
- Scheduling
- Employee retention
- Teamwork and collaboration
Accomplishments
NCM Service manger Graduate
Personal Information
Title: Automotive Service Manager
Timeline
Automotive Service Manager
Stanley Dodge
12.2022 - 03.2025
Service Manager
Crain Automotive Team
04.2021 - 12.2022
Service Advisor
Crain Automotive Team
03.2020 - 03.2022
Retention Sales Manager
AT&T
08.2017 - 02.2020
Sales Associate
Kum and Go
01.2015 - 01.2017
High school or equivalent -
Homeschool of Bartlesville
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