Joshua Medley
Cheyenne
Summary
Dynamic automotive technician and service advisor at Ken Garff Ford, adept at upselling and client relationship development. Proven ability to translate complex issues into actionable solutions, enhancing customer satisfaction. Skilled in technical diagnostics and communication, consistently achieving sales targets while maintaining high service standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Automotive technician/ Service advisor
Ken Garff Ford
Cheyenne
08.2018 - 12.2025
- Customer Interaction: Welcome customers, actively listen to concerns, build rapport, and provide a positive experience.
- Needs Assessment: Translate complex customer descriptions into technical issues for technicians; conduct inspections and test drives if needed.
- Repair Order Management: Prepare detailed repair orders (ROs), get customer approval for work, and explain costs and timelines.
- Sales & Upselling: Recommend maintenance, parts, and accessories, explaining the value to the customer.
- Coordination: Work with technicians and parts departments to ensure smooth workflow and timely vehicle delivery.
- Follow-Up: Contact customers after service to confirm satisfaction and address any lingering issues.
- Documentation: Maintain accurate records in the CRM system and handle warranty/contract verifications.
- Essential Skills: Communication, Customer Service, Technical Aptitude, Sales Ability, Organization, Diagnosis, Repair & Maintenance, Customer Service, Documentation, Workplace Standards.
Certified Nursing Assistant
Cheyenne Regional Medical Center
Cheyenne
10.2015 - 08.2018
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Certified Nursing Assistant
Cheyenne Healthcare Center
Cheyenne
09.2014 - 10.2015
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Claims Service Specialist
Allstate
Cheyenne
01.2012 - 01.2014
- Answer High Volume Inbound calls
- Assist customers with setting up claims either home owners claims, or auto claims
- Also assist customers with follow up of the claims, work the claims start to finish
- Have strong customer service skills and show empathy to customers during their time of need
Security Officer
Cheyenne Regional Medical Center
Cheyenne
01.2009 - 01.2012
- Provide a visible deterrence to crime, prohibited activities, or suspicious activities in public and nonpublic which may include but is not limited to areas such as the main building, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas, or patient treatment areas
- Respond quickly and effectively to emergency and non-emergency situations
- Escort persons and assist facility personnel
- Be alert for activities, which could result in injury to a person or damage to or loss of property
- Communicate effectively with diverse people including clients or their representatives, client employees, visitors, or client vendors
- Comprehend and fulfill written or verbal instructions
- Write accurate, clear, and legible reports
Heavy Equipment Operator
Lowes Home Improvement Stores
Cheyenne
05.2009 - 12.2009
- Operated various heavy equipment for material handling and site preparation.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Collaborated with team members to coordinate project timelines and workflows.
- Followed safety protocols to maintain a secure work environment for all staff.
- Loaded and unloaded materials efficiently for inventory management and distribution.
- Inspected equipment regularly to identify issues and report them promptly.
- Assisted in training new operators on equipment usage and safety practices.
Security Forces Journeyman
United States Air Force
Cheyenne
10.2002 - 05.2007
- Maintained security protocols to safeguard personnel and property.
- Conducted regular patrols to deter and detect criminal activity.
- Responded swiftly to emergencies, providing immediate assistance and support.
- Collaborated with law enforcement agencies during investigations and operations.
- Trained junior personnel on security procedures and best practices.
- Monitored surveillance systems to identify potential threats or breaches.
- Enforced access control measures at various facilities and events.
- Prepared detailed reports documenting incidents and security activities.
- Conducted surveillance operations using specialized equipment when necessary.
- Performed patrols of assigned areas to detect unauthorized activities and enforce safety regulations.
- Assisted in the development of security plans and procedures for new facilities or operations.
- Participated in drills to practice response protocols for different scenarios.
- Assisted in disaster recovery efforts following natural disasters or other emergencies.
Education
Automotive technology - Automotive Technology
Ford STARS
Cheyenne, WY12.2025
Certified Clinical Medical Assistant - Health Sciences
Laramie County Community College
Cheyenne, WY09.2015
CNA License - Certified Nursing Assistant
HCP Education
Cheyenne, WY09.2014
High School Diploma -
El Dorado High School
Las Vegas06-2002
Some College (No Degree) - Criminal Justice
Penn Foster
Cheyenne, WyomingSkills
- Negotiation
- Managing client accounts
- Technical Proficiency
- Microsoft Office
- Excel
- Word
- PowerPoint
- Access
- Camera Systems
- Medical Technology
- Insurance policy review
- Presentation software
- Heavy lifting
- Forklift
- Generating premium income
- Grammar Experience
- Identifying new business opportunities
- Order picking
- Writing skills
- Cold calling
- Mechanical knowledge
- Sales team management
- Achieving sales targets
- Upselling
- Productivity software
- Client relationship development
- Inventory control
- Maintenance, repair and operations (MRO)
- Communication skills
- Needs-based selling
- Computer literacy
- Outdoor work
- Equipment repair
- Auto body repair
- Social media platforms
- HVAC
- Large insurance company experience
- Acting
- E-signature software
- Diesel engine repair
- Logistics
- Hydraulics
- Word processing
- Climbing
- Research
- Manual handling
- Insurance claims assistance
- Insurance issue resolution
- Materials handling
- Networking
- Automotive service
- Email marketing
- Partnership strategy
- Driving
- Closing sales
- Hand tools
- Lead generation
- Auto insurance sales
- Dispatching
- Electrical systems
- Computer skills
- Client base expansion experience
- Client referrals
- Cross-selling
- Record keeping
- Team collaboration
Certification
• Driver's License
• Forklift Certification
• Certified Nursing Assistant (CNA)
• Certified Medical Assistant (CCMA)
Ford Training- Automotive Electrical Certification
Ford Training- Advanced Brake Systems Certifiction
Ford Training- Advanced steering and suspension Certification
Ford Training- Warranty administator master certification
Ford Training- Commercial and Dealer service manager certification
• Forklift Certification
• Certified Nursing Assistant (CNA)
• Certified Medical Assistant (CCMA)
Ford Training- Automotive Electrical Certification
Ford Training- Advanced Brake Systems Certifiction
Ford Training- Advanced steering and suspension Certification
Ford Training- Warranty administator master certification
Ford Training- Commercial and Dealer service manager certification
Additional Information
Detail oriented team player with a mind for multi-tasking, prioritization, and customer service. I have 10+ years of customer service experience, a large array of technical skills, and a positive attitude that would make me a valuable asset to your institution.
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Air Force, United States, E-4 (Senior Airman), 01/01/02, 05/31/07, Security Forces Airman providing direct physical security to protection level one resources.
Timeline
Automotive technician/ Service advisor
Ken Garff Ford
08.2018 - 12.2025
Certified Nursing Assistant
Cheyenne Regional Medical Center
10.2015 - 08.2018
Certified Nursing Assistant
Cheyenne Healthcare Center
09.2014 - 10.2015
Claims Service Specialist
Allstate
01.2012 - 01.2014
Heavy Equipment Operator
Lowes Home Improvement Stores
05.2009 - 12.2009
Security Officer
Cheyenne Regional Medical Center
01.2009 - 01.2012
Security Forces Journeyman
United States Air Force
10.2002 - 05.2007
Automotive technology - Automotive Technology
Ford STARS
Certified Clinical Medical Assistant - Health Sciences
Laramie County Community College
CNA License - Certified Nursing Assistant
HCP Education
High School Diploma -
El Dorado High School
Some College (No Degree) - Criminal Justice
Penn Foster