Jennifer Knight
Mesquite,TX
Summary
Sales consultant and retail manager with comprehensive experience in customer engagement and team leadership. Skilled in fostering customer loyalty through effective communication and efficient problem resolution. Leverages strong operational knowledge to enhance sales performance and optimize store management processes.
Overview
2027
2027
years of professional experience
Work History
Automotive Service Advisor
Town East Automotive
Mesquite, Texas
03.2026 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle service options and maintenance recommendations to clients.
- Coordinated with technicians to prioritize repairs and service tasks.
- Managed customer follow-ups to ensure satisfaction and address concerns.
- Processed service orders and maintained accurate records in the system.
- Addressed customer complaints professionally and resolved issues promptly.
- Promoted additional services based on vehicle needs and customer preferences.
Car Sales Consultant
Clay Cooley Auto Group
Dallas, TX
04.2024 - 09.2024
- Assisted customers in selecting vehicles that meet their needs.
- Conducted vehicle demonstrations to showcase features and benefits.
- Oversaw customer test drives and demonstrated standard and optional features.
- Built rapport with clients to establish trust and loyalty.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Collaborated with finance team to secure customer financing options.
- Managed paperwork for vehicle sales and trade-ins efficiently.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
Store Manager
ALDI
Dallas, TX
04.2014 - 01.2024
- Managed daily operations and ensured store compliance with company standards.
- Trained and developed store staff to enhance customer service skills.
- Coordinated scheduling and staffing to maintain efficient store operations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted performance evaluations and provided feedback for employee growth.
- Recruited, trained and supervised new employees.
- Maintained a clean, safe, and organized shopping environment for customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
Used Car Sales Consultant
Ride N Drive
McKinney, Texas
- Assisted customers in selecting suitable used vehicles based on needs.
- Conducted vehicle inspections to ensure quality and safety standards.
- Maintained up-to-date knowledge of inventory and market trends.
- Facilitated test drives to enhance customer experience and vehicle familiarity.
Education
Some college - Business Information Systems
University of North Texas
Denton, TXSkills
- Sales strategy
- Analysis skills
- Customer service
- Negotiation
- Retail Management
- Store management
- Supervising experience
- Management
- Business development
- Analysis skills
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Computer skills
- Time management
- Organizational skills
- Loss prevention
- Phone etiquette
- Communication skills
- Merchandising
- Account management
- Customer relationship management
Timeline
Automotive Service Advisor
Town East Automotive
03.2026 - Current
Car Sales Consultant
Clay Cooley Auto Group
04.2024 - 09.2024
Store Manager
ALDI
04.2014 - 01.2024
Used Car Sales Consultant
Ride N Drive
Some college - Business Information Systems
University of North Texas