Jeffrey B. Rucker
Kingman,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Holden’s Auto Service
Kingman, AZ
04.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Assistant Manager
Stockton Hill Tire
Kingman, AZ
03.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
Facilities Manager
The Dump Furniture Outlet
Tempe, AZ
02.2022 - 05.2023
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Reported regularly to managers on project budget, progress and technical problems.
- Supervised staff of 5 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Restaurant Service Technician
A.M.T.C.R.,Inc
Kingman, AZ
05.2021 - 02.2022
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Inspected equipment to diagnose operational issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Restaurant Service Technician
Peterson Burge Enterprises
Phoenix, AZ
08.2020 - 05.2021
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted in maintenance, repair and installation of ventilation systems.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Inspected cooling systems and identified potential problems.
Assistant Manager
Discount Tire, Kingman AZ
Kingman, AZ
05.2019 - 06.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Completed customer orders and warranty services according to manufacturer specifications.
Apprentice Technician
Great West Truck Center
Kingman, AZ
04.2018 - 05.2019
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
Education
Diploma -
Lee Williams High School
Kingman, AZManitowoc Ice Training Institute
Phoenix, AZ2022
Certification -
Avo Electrical Training Institute
Dallas, TX2021
Skills
- Daily Progress Reports
- Team Direction
- Operations Oversight
- Inspection Coordination
- Vendor Selection
- Commercial Projects
- Project Deadlines
- Inquiry Requests
- Project Records
- On-Time Project Delivery
- Status Meetings
- Service Quality
- Invoice Processing
- Technical aptitude
- Sales strategy development
- Vendor Relations
- Service Recommendations
- Documentation And Reporting
- Computer Skills
- Repairs Scheduling
- Quality Control
- Customer Service
Vehicle assessment
Timeline
Automotive Service Advisor
Holden’s Auto Service
04.2024 - Current
Assistant Manager
Stockton Hill Tire
03.2023 - Current
Facilities Manager
The Dump Furniture Outlet
02.2022 - 05.2023
Restaurant Service Technician
A.M.T.C.R.,Inc
05.2021 - 02.2022
Restaurant Service Technician
Peterson Burge Enterprises
08.2020 - 05.2021
Assistant Manager
Discount Tire, Kingman AZ
05.2019 - 06.2020
Apprentice Technician
Great West Truck Center
04.2018 - 05.2019
Diploma -
Lee Williams High School
Manitowoc Ice Training Institute
Certification -
Avo Electrical Training Institute