Mark Barbato
Pamplin,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Automotive Service Garage Manager
Bensalem Auto Care
07.2018 - 08.2023
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Increased part shipment ratings by [Number]% through effective management of recall projects.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Automotive Technician
Coleman GMC
06.2012 - 06.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Education
Master of Science - Automotive Mechanics
Wyo-Tech
Blairsville, PA09.2015
Skills
- Communications Strategies
- Inspect Completed Work
- Product and Service Sales
- Employee Performance Evaluations
- Daily Progress Reports
- Scheduling
- Dealership Management
Timeline
Automotive Service Garage Manager
Bensalem Auto Care
07.2018 - 08.2023
Automotive Technician
Coleman GMC
06.2012 - 06.2017
Master of Science - Automotive Mechanics
Wyo-Tech
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