Summary
Work History
Education
Skills
Timeline
Generic

Fred Laufer

Owner/Manager
Miami,FL

Summary

Experienced sales manager and business owner with over 20 years of experience in sales, customer relations and management. Excellent reputation for resolving problems and improving customer satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Automotive Service Shop Manager/Business Owner

Gimme A Brake LLC
06.1995 - 09.2020
  • Recruited, hired, trained and managed sales team & mechanic crew to set, achieve and exceed sales goals.
  • Promoted sales to exceed volume, gross profit and customer expectations.
  • Ordered and maintained suitable inventory of parts and automotive accessories to achieve volume and gross profit objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Optimized team hiring, training and performance
  • Trained and coached new and existing employees to boost staff productivity
  • Evaluated suppliers to maintain cost controls and improve operations

Company Owner

Ephraim INC.
08.1983 - 08.1993
  • Managed 13 employees by supervising daily tasks.
  • Aligned branding initiatives and sales strategies with client goals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Promoted positive customer experience through day-to-day supervision and management of women's sportswear manufacturing.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised sales team of 7 people, stepping in to support employees and deliver smooth sales processes for clients.

Manager

Pergament Home Improvement Center
08.1974 - 06.1979
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Education

Associate of Arts - Business Administration And Management

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05.1971

Master Mechanic Certifications ASE - Auto Motive Master Tech

National Inst, For Automotive Service Excellence
Miami, FL

School Of Hard Nocks

Skills

  • Complex Problem-Solving
  • Consultative Sales Approach
  • Client Rapport-Building
  • Customer Relations
  • Communications Strategies
  • Worker Training
  • Work Estimation
  • Job Prioritizing
  • Automotive Knowledge
  • Customer Service and Communication Skills

Timeline

Automotive Service Shop Manager/Business Owner

Gimme A Brake LLC
06.1995 - 09.2020

Company Owner

Ephraim INC.
08.1983 - 08.1993

Manager

Pergament Home Improvement Center
08.1974 - 06.1979

Associate of Arts - Business Administration And Management

Queensborough Community College of The City University of New York

Master Mechanic Certifications ASE - Auto Motive Master Tech

National Inst, For Automotive Service Excellence

School Of Hard Nocks

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