Timothy Vance
Baltimore,MD
Summary
Encouraging manager, strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Automotive Service Manager
Beste Automotive
09.2020 - Current
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored product quality and communicated necessary improvements to customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Parts Manager
NAPA Auto Parts - Genuine Parts
02.2004 - 09.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for retail customers and repair shops.
- Processed and reshelved return orders, checking for discrepancies.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Dundalk High School
Baltimore, MD05.1996
Skills
- Service Records
- Complex Problem-Solving
- Automotive Knowledge
- Reading Comprehension
- Operational Procedures
- Employee Relationships
- Safety Policies and Procedures
- Service Department Operations
- Local and State Regulations
Timeline
Automotive Service Manager
Beste Automotive
09.2020 - Current
Parts Manager
NAPA Auto Parts - Genuine Parts
02.2004 - 09.2020
High School Diploma -
Dundalk High School
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