Nathan Austin
Anderson,IN
Summary
Dynamic Sales and Operations Manager with extensive expertise in the automotive industry, recognized for a proven ability to maximize sales and profitability in fast-paced environments. Strong aptitude for training and mentoring teams, fostering exceptional customer service and effective sales techniques. Proficient in managing both front-end and back-end operations with strategic insight, consistently exceeding performance goals and driving revenue growth. Committed to leveraging a solid foundation in industry practices and market trends to adapt to fluctuations and seize new opportunities while empowering teams to achieve organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Nick and B's Auto and Truck
03.2025 - Current
- Customer Interaction
- Service Recommendations
- Cost Estimates
- Scheduling
- Progress Updates
- Record Keeping
- Customer Satisfaction
- Automotive Knowledge
- Problem-Solving Abilities
- Organizational Skills
- Technical Proficiency
Service Manager
Russ Hubler CDJR
09.2024 - 03.2025
- Supervise Service Operations
- Customer Interaction
- Staff Management
- Workflow Coordination
- Inventory Management
- Performance Monitoring
- Leadership Skills
- Customer Service Orientation
- Problem-solving Abilities
- Organizational Skills
Store Manager
Firestone Complete Auto Care
03.2020 - 09.2024
- Operational Oversight
- Team Leadership
- Financial Management
- Customer Relations
- Strategic Planning
Sales Manager
Dukes A&W
01.2020 - 03.2020
- Sales Management
- Team Leadership
- Customer Relations
- Inventory Management
- Market Analysis
- Collaboration
Store Manager
AutoZone
10.2014 - 12.2019
- Oversee daily operations
- Customer service
- Inventory management
- Staff management
- Sales and marketing
General Manager
Advance Auto Parts
09.2009 - 10.2014
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Increased profits 30% through effective sales training and troubleshooting profit loss areas.
Service Manager
Firestone Complete Auto Care
09.2006 - 09.2009
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Senior Sales Representative
Keystone Automotive
09.2003 - 09.2006
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Demonstrated products and specific features at customer locations and special events.
- Researched potential clients and markets to prepare for appointments.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- 06/1998
Education
Divinity - Some college
Christian Leaders Insitute
Law Enforcement - High school diploma
Penn Harris High School
Granger, IN06.1998
Skills
- Budgeting
- Computer proficiency
- Administrative skills
- Inside sales strategies
- Merchandising techniques
- Effective communication
- Strategic planning
- Account management
- Project management
- Cold calling
- CRM expertise
- Sales strategy development
- Prospecting
- Call center operations
- Auto service management
- Salesforce proficiency
- Leadership skills
- B2B sales experience
- Recruiting strategies
Certification
Driver's License
Languages
English
Timeline
Automotive Service Advisor
Nick and B's Auto and Truck
03.2025 - Current
Service Manager
Russ Hubler CDJR
09.2024 - 03.2025
Store Manager
Firestone Complete Auto Care
03.2020 - 09.2024
Sales Manager
Dukes A&W
01.2020 - 03.2020
Store Manager
AutoZone
10.2014 - 12.2019
General Manager
Advance Auto Parts
09.2009 - 10.2014
Service Manager
Firestone Complete Auto Care
09.2006 - 09.2009
Senior Sales Representative
Keystone Automotive
09.2003 - 09.2006
Law Enforcement - High school diploma
Penn Harris High School
Divinity - Some college
Christian Leaders Insitute
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