Open To Work
KIMBERLY BAPTISTA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
20
20
years of professional experience
Work History
Automotive Service Advisor
The Ford Store Morgan Hill
Morgan Hill, California
07.2025 - Current
- Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
- Provided detailed estimates for repairs and maintenance services to customers.
- Collaborated with technicians to accurately relay customer concerns and vehicle issues for effective resolution.
- Coordinated service appointments and optimized daily scheduling for technicians to enhance workflow.
- Maintained accurate service records and documentation in management systems.
Service Advisor/Dispatcher
Madera Ford
Madera, USA
08.2022 - 05.2024
- Greeted customers and identified needs to enhance service experience.
- Upsold additional products or services to customers.
- Cultivated strong customer relationships through attentive service and support.
- Delegated tasks to technicians based on expertise and availability.
Assistant Service Manager/Warranty Specialist
Salinas Valley Ford Truck Store
Salinas, USA
04.2006 - 01.2021
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Processed warranty claims for customer products.
- Reviewed invoices from vendors and suppliers to ensure protection of customers' property and technicians' well-being during repair work.
- Developed procedures for documenting customer complaints and tracking resolution efforts to enhance follow-up communication.
- Delegated work to staff, setting priorities and goals.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
- Addressed customer questions and concerns regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained warranty database, ensuring accuracy and currency of all records.
- Collaborated with fleet departments to coordinate vehicle maintenance.
- Assigned tasks to technicians based on priority and skill.
Education
North Salinas High School
Salinas, USASkills
- Customer service
- Communication skills
- Verbal and written communication
- Problem solving
- Relationship building
- Work prioritization
- Multitasking and organization
- Deadline driven
- Team leadership
- Coaching and mentoring
- Task delegation
- Workflow management
- Performance monitoring
- Budgeting and forecasting
- Resource allocation
- Contract negotiation
- Customer feedback analysis
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$99000/yr - $200000/yrTimeline
Automotive Service Advisor
The Ford Store Morgan Hill
07.2025 - Current
Service Advisor/Dispatcher
Madera Ford
08.2022 - 05.2024
Assistant Service Manager/Warranty Specialist
Salinas Valley Ford Truck Store
04.2006 - 01.2021
North Salinas High School