Jordan Williams
Arlington,TX
Summary
Excelling in fast-paced environments, thriving on the energy and excitement of working alongside dynamic groups. Strong leadership skills effectively guide and motivate teams towards achieving shared goals. Meticulous attention to detail ensures flawless execution of tasks in accordance with specified requirements.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Automotive Service Advisor
Classic CDJRF
Arlington, Tx
07.2025 - Current
- Reviewed vehicle service history to provide accurate recommendations and estimates.
- Communicated effectively with customers about service options and updates.
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Facilitated service scheduling at the dealership operations between technicians and customers for efficient workflow.
- Ensured customer satisfaction by addressing concerns and resolving issues promptly.
- Collaborated with the sales team to identify potential upsell opportunities during service visits.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Service Advisor
Brakes Plus
Arlington, Tx
08.2024 - 06.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Adhered to customer call guidelines for service levels, handle time, and productivity.
- Analyzed existing processes to enhance overall efficiency and service quality.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Handled customer inquiries and resolved concerns with efficiency and professionalism.
Assistant Manager
Jiffy Lube
Huntsville, Tx
09.2021 - 06.2025
- Met 100 % of sales targets
- Listened to the customers' concerns and helped get them the help they needed
- Assisted in managing daily operations and staff scheduling for service efficiency.
- Maintained performance by reaching all designated sales goals.
- Served as frontline support for customer inquiries and assistance.
- Engaged customers by providing sales support and product information.
- Counted cash drawers and coordinated change orders for employees
- Ensured compliance with safety regulations and company policies during service delivery.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented process improvements to enhance workflow and reduce service times efficiently.
Education
Bachelor's degree - Animal Sciences
Sam Houston State University
Huntsville, TXSkills
- Automotive service
- Service quoting
- Vehicle maintenance
- Auto service management
- Service coordination
- Customer management
- Customer service
- Customer support
- Customer communication
- Problem solving
- Process improvement
- Leadership Experience
- Team building
- Conflict resolution
- Customer training
- Communications
- Service technician
Certification
Driver's License, 01/01/22, 12/01/24, Regular drivers license
Timeline
Automotive Service Advisor
Classic CDJRF
07.2025 - Current
Service Advisor
Brakes Plus
08.2024 - 06.2025
Assistant Manager
Jiffy Lube
09.2021 - 06.2025
Bachelor's degree - Animal Sciences
Sam Houston State University