Mike Selvey
San Angelo
Summary
Customer-focused Automotive Service Advisor known for high productivity and efficient task completion. Specialized in customer service excellence, automotive repair knowledge, and workflow management. Excel at communication, problem-solving, and time management to ensure optimal service delivery and customer satisfaction.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Automotive Service Advisor
Ric Henry's Auto Service
San Angelo
10.2024 - Current
- Greet customers promptly and professionally, assessing their automotive service needs. You are the first point of contact be it by phone or in person. Communication skills are a must. This is a sales job but must be thought of from a hospitality stand point.
- Write detailed service orders that clearly outline the necessary repairs and maintenance. Note when the customers concern started, what exactly their main concern is and any other circumstances that may be a factor. Communication with the customer is very important. Providing them with a detailed estimate for repairs in a timely manner through email or text and also personal interaction through phone calls or in person in the office.
- Conduct thorough vehicle inspections as customers drop off vehicles by taking pictures and noting any damage to cars prior to service. Scan vehicle to not any check engine codes prior to service and note on repair order for technician.
- Coordinated with technicians to facilitate timely service completion, documenting parts availability and scheduling concerns to streamline operations.
- Recommended additional services based on vehicle condition and customer needs identified by the technician during inspection.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Operate POS system in finalizing the repair order and scheduling pick up of vehicle and payment for repairs.
- Maintained clean and organized service area to foster positive customer interactions and enhance overall service environment.
Field Service Technician
ODESSA PUMPS
San Angelo
01.2023 - 10.2024
- Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients.
- Responded promptly to emergency service requests during non-business hours to restore functionality and minimize disruption for clients.
- Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns.
- Developed relationships with key clients through consistent communication and proactive problem-solving.
- Trained new technicians on proper procedures for equipment installation, troubleshooting, and repair.
- Perform moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories.
- Utilized diagnostic tools such as multimeters, pressure gauges, and thermal imaging cameras to troubleshoot equipment malfunctions accurately.
Automotive Service Manager
Jack's Car wash and Lube center
San Angelo
06.2018 - 01.2023
- Primary functions are to: Blend technical and management skills to lead, develop and train others in providing superior customer service. Interact with my team and customer to find the best solutions for vehicle needs while building loyalty, and Managing paperwork and supervising employees and the store.
- Oversaw daily operations of the service center, including scheduling, resource allocation, and workflow management.
- Led regular team meetings to communicate goals, provide updates on performance metrics, and address any concerns or challenges.
- Created and implemented training programs for new hires to ensure they were equipped with the necessary skills to deliver exceptional service.
- Conducted regular performance evaluations for team members based on established metrics and provided constructive feedback for growth opportunities.
- Identified opportunities for cost savings through process improvements without compromising quality of service delivery.
- Successfully resolved escalated customer complaints within specified timeframes while maintaining positive relationships.
- Developed and maintained strong relationships with key clients, ensuring their needs were met and exceeded.
Automotive Service Center Manager
Stripes I Sunoco
San Angelo
01.2014 - 06.2018
- Blended technical and management skills to lead, develop, and train team in delivering superior customer service, interacting with team and customers to identify optimal vehicle solutions and enhance loyalty while managing paperwork and supervising store operations.
- Utilized time and resources efficiently, identifying opportunities to reduce costs and enhance customer service.
- Managed product inventory by recording, stocking, and maintaining supplies.
- Supported team members with their daily tasks while demonstrating effective work practices.
- Ensured store maintained a welcoming appearance for customers.
Lube Technician
Stripes I Sunoco
San Angelo
09.2008 - 06.2014
- Checked and maintained all fluids and parts to ensure vehicle readiness.
- Ability to complete oil changes, air filters, fuel filters, vacuum vehicles, and check tire pressure.
- Visually inspect of each vehicle and identify major vehicle components.
- Greeted customers and explained services to enhance understanding of facility offerings.
- Assisted customers with vehicle-related questions and concerns to ensure satisfaction.
- Maintained clean work area to promote safety and mitigate workplace accidents.
- Work safely and report safety or maintenance issues to management.
- Ability to work autonomously when required.
- Performed additional responsibilities to ensure smooth workflow and team collaboration.
Active Treatment Supervisor
Department of Aging and Disability
San Angelo
07.2007 - 07.2008
Active Treatment Provider
Department of Aging and Disability
San Angelo
03.2005 - 07.2007
- Assisted residents with activities of daily living including eating, dressing, bathing, and toileting while ensuring their comfort and dignity.
- Executed day-to-day duties with accuracy and efficiency, contributing to overall operational effectiveness.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Derrick Hand
Patterson-UTI Drilling Company LLC
San Angelo
09.2004 - 03.2005
- Handled drill pipe in and out of racking board (about 90 feet above rig floor) for extended periods, ensuring safe operation during drilling activities.
- Maintain the mud system including: mixing mud, interpreting the daily mud report, checking mud properties, and maintaining the mud properties as specified on the mud report recommendations. Must know the chemical and hazardous properties of the mud that is mixed, how to SAFELY handle the different types of additives, and what to do if contamination occurs.
- Serviced equipment associated with mud systems, including shale shaker, desander, desilter, centrifugal pumps, triplex mud pumps, and valves, while maintaining orderly pit area and ensuring operational readiness.
- Ensured safe operation of cathead and air hoist to maintain efficient drilling processes.
- Executed rigging, drilling, and maintenance tasks on rotary equipment to ensure operational efficiency.
- Executed various rig operations, including lifting heavy mud sacks and performing maintenance tasks, contributing to overall rig functionality.
Floor Hand
Patterson-UTI Drilling Company LLC
San Angelo
04.2001 - 03.2005
- Performed rigging up, drilling, rigging down, and maintenance of rotary equipment to ensure operational readiness.
- Executed tasks including pulling rotary slips, latching and unlatching elevators, and operating tongs for extended periods, while lifting and carrying 100-pound mud sacks and maintaining rig cleanliness and functionality.
- Operated drilling equipment to ensure efficient rig operations.
- Assisted in maintaining safety protocols during drilling activities.
- Collaborated with team members to perform routine maintenance on equipment.
Education
Automotive Machinist Engine Block Machining Course -
SAM Tech
Houston, TXHigh school diploma or GED -
San Angelo Central High School
San Angelo, TX 09.1996 - 02.1999
Skills
- DOT regulations
- Automotive Repair
- Driving
- Maintenance documentation
- Customer consultation
- Mobile devices
- Mechanic experience
- Power tools
- Hydraulics
- Automotive service
- State inspection
- Automotive troubleshooting
- Mechanical knowledge
- Service Technician Experience
- Oil & gas
- Training & development
- Record management
- State inspection
- Microsoft Excel
- Data collection
- Organizational skills
- Sales
- Landscape maintenance operations
- Service recommendations
- Processing cash transactions
- Customer follow-up
- Automotive diagnostics
- Service scheduling
- Maintenance
- Sales reporting
- Computer use
- Service promotions
- Microsoft Outlook
- Customer service
- Chainsaw
- Hand tools
- Computer skills
- Oil Change
- Forklift
- Electrical maintenance
- OSHA
- Windows
- Vehicle maintenance
- Communication skills
- Rigging
- Microsoft Word
- Time Management
- Tire Service
- Relationship building
- Customer education
- Basic math
- Leadership
- Microsoft Office
- Brake repair
- Automotive sales
- Inventory control
Certification
- Non-CDL Class C
- CPR Certification
- Driver's License
- Texas state inspector
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Automotive Service Advisor
Ric Henry's Auto Service
10.2024 - Current
Field Service Technician
ODESSA PUMPS
01.2023 - 10.2024
Automotive Service Manager
Jack's Car wash and Lube center
06.2018 - 01.2023
Automotive Service Center Manager
Stripes I Sunoco
01.2014 - 06.2018
Lube Technician
Stripes I Sunoco
09.2008 - 06.2014
Active Treatment Supervisor
Department of Aging and Disability
07.2007 - 07.2008
Active Treatment Provider
Department of Aging and Disability
03.2005 - 07.2007
Derrick Hand
Patterson-UTI Drilling Company LLC
09.2004 - 03.2005
Floor Hand
Patterson-UTI Drilling Company LLC
04.2001 - 03.2005
High school diploma or GED -
San Angelo Central High School
09.1996 - 02.1999
Automotive Machinist Engine Block Machining Course -
SAM Tech