Patrick Reynolds
Londonderry
Summary
Automotive technician and service advisor of over 15 years in the business. Performing all necessary tasks in the service department. 90+ CSI score. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Granite Subaru
04.2025 - 07.2025
- Greeting customers in service drive and discuss their needs for the day.
- Performed walk arounds on vehicle.
- Wrote repair orders, ported vehicles to necessary areas and dispatched work to technicians.
- Updated customers on MPI and necessary work to be performed on vehicle.
- Performed loaner agreements and discussed new features to customers when needed.
- Cashed customers out and finalized invoices along with any necessary warranty coding.
Automotive Service Advisor
Cityside SUBARU
11.2024 - 04.2025
- Writing up and checking in customers with needed services, asking necessary questions to help technicians perform needed diagnostic work.
- Updating customer at promised update times and emailing/ texting customer quotes/MPI. Following up by phone call to discuss any needed repairs.
- Finalizing payment with customers and discussing all work performed and needed work.
- Walking customers out to vehicle with a smile and thank you!
Automotive Service Advisor
Subaru of Wakefield
09.2022 - 11.2024
- Top service advisor with over 90+ CSI for 2023 and 2024.
- Writing over 350+ repair orders per month and generating over 2.5M in sales for 2023.
- Performing all necessary tasks such as writing up repair orders, making sure customers are updated at promised times, cashing out customers.
- Setting up customers in loaner vehicles, checking in and finalizing paperwork for loaner agreements.
- Dispatching work to technicians when needed.
Automotive Technician
Bavarian Performance Group
01.2021 - 09.2022
- BMW service technician working for independent repair and performance group
- Performed all necessary repairs and maintenance per BMW strict specifications.
- Performed internal engine work such as rod bearing replacement.
- Performed engine out services.
- Upgraded exhaust system's, suspension components, etc
Service Technician
Subaru of Wakefield
03.2019 - 01.2021
- Subaru technician performing valve spring recalls and engine reseals.
- Performed any additional work needed on vehicle such as brakes, tires, suspension work.
Automotive Service Advisor/ Dispatcher
Granite Subaru
02.2018 - 03.2019
- Write up customer concerns and ask necessary questions.
- Road test to verify concerns if needed.
- Advise customers on recommended work and prioritize repairs.
- Dispatch work to technicians based upon skill level.
- Perform quality control inspections on vehicles.
Service Technician
BMW of Peabody
01.2016 - 02.2018
- Perform diagnostics using BMW scan tool.
- Troubleshoot concerns using necessary equipment such as chassis ears, multi-meter, oscilloscope, etc.
- Replace run flat tires.
- Perform alignments.
- Diagnose squeaks, rattles, and NVH concerns.
Service Technician
Prime Honda
09.2015 - 12.2016
- Complete engine repair including full engine rebuilds.
- 5 and 6 speed manual transmission rebuilds.
- Hybrid, CVT, and automatic transmission replacement.
- Hybrid vehicle diagnostics and repair.
Service Technician
Boch Honda west
02.2015 - 09.2015
- Brake job servicing using Pro-Cut on car brake lathe.
- Preventative maintenance services.
Service Technician
BMW OF PEABODY
10.2014 - 02.2015
Education
Automotive - undefined
Universal Technical Institute
General Equivalency Diploma - undefined
Northern Essex Community College
Skills
Sales
Certification
Driver's License
Timeline
Automotive Service Advisor
Granite Subaru
04.2025 - 07.2025
Automotive Service Advisor
Cityside SUBARU
11.2024 - 04.2025
Automotive Service Advisor
Subaru of Wakefield
09.2022 - 11.2024
Automotive Technician
Bavarian Performance Group
01.2021 - 09.2022
Service Technician
Subaru of Wakefield
03.2019 - 01.2021
Automotive Service Advisor/ Dispatcher
Granite Subaru
02.2018 - 03.2019
Service Technician
BMW of Peabody
01.2016 - 02.2018
Service Technician
Prime Honda
09.2015 - 12.2016
Service Technician
Boch Honda west
02.2015 - 09.2015
Service Technician
BMW OF PEABODY
10.2014 - 02.2015
Automotive - undefined
Universal Technical Institute
General Equivalency Diploma - undefined
Northern Essex Community College