Patrick Reynolds
Londonderry
Summary
Automotive technician and service advisor of over 15 years in the business. Performing all necessary tasks in the service department. 90+ CSI score. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Granite Subaru
Hudson, NH
04.2025 - 07.2025
- Greeting customers in service drive and discuss their needs for the day.
- Performed walk arounds on vehicle.
- Wrote repair orders, ported vehicles to necessary areas and dispatched work to technicians.
- Updated customers on MPI and necessary work to be performed on vehicle.
- Performed loaner agreements and discussed new features to customers when needed.
- Cashed customers out and finalized invoices along with any necessary warranty coding.
Automotive Service Advisor
Cityside SUBARU
Belmont, MA
11.2024 - 04.2025
- Writing up and checking in customers with needed services, asking necessary questions to help technicians perform needed diagnostic work.
- Updating customer at promised update times and emailing/ texting customer quotes/MPI. Following up by phone call to discuss any needed repairs.
- Finalizing payment with customers and discussing all work performed and needed work.
- Walking customers out to vehicle with a smile and thank you!
Automotive Service Advisor
Subaru of Wakefield
Wakefield, MA
09.2022 - 11.2024
- Top service advisor with over 90+ CSI for 2023 and 2024.
- Writing over 350+ repair orders per month and generating over 2.5M in sales for 2023.
- Performing all necessary tasks such as writing up repair orders, making sure customers are updated at promised times, cashing out customers.
- Setting up customers in loaner vehicles, checking in and finalizing paperwork for loaner agreements.
- Dispatching work to technicians when needed.
Automotive Technician
Bavarian Performance Group
Winchester, MA
01.2021 - 09.2022
- BMW service technician working for independent repair and performance group
- Performed all necessary repairs and maintenance per BMW strict specifications.
- Performed internal engine work such as rod bearing replacement.
- Performed engine out services.
- Upgraded exhaust system's, suspension components, etc
Service Technician
Subaru of Wakefield
Wakefield, MA
03.2019 - 01.2021
- Subaru technician performing valve spring recalls and engine reseals.
- Performed any additional work needed on vehicle such as brakes, tires, suspension work.
Automotive Service Advisor/ Dispatcher
Granite Subaru
Hudson, NH
02.2018 - 03.2019
- Write up customer concerns and ask necessary questions.
- Road test to verify concerns if needed.
- Advise customers on recommended work and prioritize repairs.
- Dispatch work to technicians based upon skill level.
- Perform quality control inspections on vehicles.
Service Technician
BMW of Peabody
Peabody, MA
01.2016 - 02.2018
- Perform diagnostics using BMW scan tool.
- Troubleshoot concerns using necessary equipment such as chassis ears, multi-meter, oscilloscope, etc.
- Replace run flat tires.
- Perform alignments.
- Diagnose squeaks, rattles, and NVH concerns.
Service Technician
Prime Honda
West Roxbury, MA
09.2015 - 12.2016
- Complete engine repair including full engine rebuilds.
- 5 and 6 speed manual transmission rebuilds.
- Hybrid, CVT, and automatic transmission replacement.
- Hybrid vehicle diagnostics and repair.
Service Technician
Boch Honda west
Westford, MA
02.2015 - 09.2015
- Brake job servicing using Pro-Cut on car brake lathe.
- Preventative maintenance services.
Service Technician
BMW OF PEABODY
Peabody, MA
10.2014 - 02.2015
Education
Automotive - undefined
Universal Technical Institute
General Equivalency Diploma - undefined
Northern Essex Community College
Skills
Sales
Mechanic Experience
Phone etiquette
Automotive Diagnostics
Dealership experience
Transmissions
Oil Change
Auto estimating
Customer Service
Mechanical knowledge
English
Dispatch
Automotive Repair
Suspension
Auto service management
Vehicle Maintenance
Automotive Service
Service Technician Experience
Customer support
Service writing
Alignment
Brake Repair
Certification
Driver's License
Timeline
Automotive Service Advisor
Granite Subaru
04.2025 - 07.2025
Automotive Service Advisor
Cityside SUBARU
11.2024 - 04.2025
Automotive Service Advisor
Subaru of Wakefield
09.2022 - 11.2024
Automotive Technician
Bavarian Performance Group
01.2021 - 09.2022
Service Technician
Subaru of Wakefield
03.2019 - 01.2021
Automotive Service Advisor/ Dispatcher
Granite Subaru
02.2018 - 03.2019
Service Technician
BMW of Peabody
01.2016 - 02.2018
Service Technician
Prime Honda
09.2015 - 12.2016
Service Technician
Boch Honda west
02.2015 - 09.2015
Service Technician
BMW OF PEABODY
10.2014 - 02.2015
Automotive - undefined
Universal Technical Institute
General Equivalency Diploma - undefined
Northern Essex Community College