Der Xiong
Sultan,United States
Summary
I'm an individual who has worked in the automotive field for about 7 years now. Proficient in conflict resolution, customer retention, and sales techniques, with a focus on process improvement and relationship building. Prior to the automotive field, I was an Executive Personal Assistant to a well-known individual for roughly four years and engaged with many different clients and businesses. I'm committed to elevating operational efficiency and client engagement in future roles, leveraging strong communication and technical skills. Dedicated to learning, and always ready for new engagements.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Hyundai of Kirkland
Kirkland, WA
04.2025 - Current
- Coordinated vehicle maintenance schedules to reduce repair delays, and shorten customer wait times, with measurable results.
- Communicated service recommendations and completion details to clients to raise approval rates, and improve customer satisfaction.
- Optimized appointment booking and shop workflow to improve scheduling efficiency and reduce customer downtime.
- Managed online inquiries and client communications across channels to maintain engagement and ensure timely follow‑up.
- Cultivated strong client relationships through proactive follow‑up, increasing repeat business and enhancing service experience.
Automotive Service Advisor
Lee Johnson Auto Group, KIA
Kirkland, WA
08.2024 - 03.2025
- Coordinate client vehicle maintenance, ensuring timely service and addressing concerns.
- Facilitate clear communication with clients on service recommendations and completions.
- Efficiently manage appointments, optimizing scheduling for client convenience.
- Respond to internet inquiries and maintain client engagement through various channels.
- Cultivate positive client relationships, enhancing satisfaction and service experience.
Rolls-Royce Service Consultant
Rolls-Royce of Seattle
Bellevue, WA
08.2023 - 08.2024
- Thoroughly coordinate with premium clients on their high end vehicle maintenance, ensuring timely service and addressing concerns.
- Facilitate clear communication with premium clients and their assistants on service recommendations and completions.
- Efficiently manage appointments, optimizing scheduling for client convenience.
- Respond to internet inquiries and maintain client engagement through various channels.
- Maintained an extremely professional and positive client relationship, enhancing satisfaction and service experience.
- Exhibits punctuality and a strong work ethic, ensuring tasks are completed efficiently and to a high standard.
- Collaborate effectively with team members, fostering a positive work environment and enhancing overall team performance.
Used Vehicle Manager Assistant/Expeditor
Lee Johnson Auto Group, Nissan
Kirkland, WA
04.2023 - 08.2023
- Manage inventory by creating stock numbers and processing purchase orders efficiently.
- Coordinate daily with vendors to streamline vehicle logistics and ensure timely deliveries.
- Capture and upload vehicle images with detailed descriptions to enhance online presence.
- Generate repair orders as necessary, optimizing vehicle readiness for sale.
- Facilitate dealership media operations, boosting vehicle visibility and sales potential.
Automotive Service Advisor
Campbell Volkswagen
Edmonds, WA
07.2021 - 02.2023
- Greeted and checked in customers, addressing vehicle concerns promptly.
- Ensured timely updates on vehicle status, enhancing customer satisfaction.
- Scheduled appointments, efficiently managing internet leads and calls. Communicated effectively via phone and email, fostering client trust.
- Managed customer inquiries and service requests, enhancing client satisfaction through prompt communication and effective problem resolution.
- Collaborated with technicians to ensure timely service delivery, fostering a team-oriented environment and improving operational efficiency.
Education
GED -
South Seattle College
Seattle, WA03.2013
Skills
- Conflict Resolution
- Customer Retention
- Sales Techniques
- Time Management
- Technical Knowledge
- Problem Solving
- Customer Service
- Process Improvement
- Relationship Building
- Appointment Scheduling
- Client Engagement
- Service Coordination
- Communication Skills
- Work Ethic
- Customer Advocacy
- Service Excellence
- Client Satisfaction
- Operational Efficiency
- Service Training
- Brand Development
- Sales
Languages
- English, Highly proficient
- Hmong, Native
Job Title
Automotive Service Advisor
Hobbies and Interests
- Gaming
- Food
- Arts & craft
- Reading
- Working out
- Lifting
- Thrills
- Raves
- Music Festivals
- Road Trips
- Traveling
Timeline
Automotive Service Advisor
Hyundai of Kirkland
04.2025 - Current
Automotive Service Advisor
Lee Johnson Auto Group, KIA
08.2024 - 03.2025
Rolls-Royce Service Consultant
Rolls-Royce of Seattle
08.2023 - 08.2024
Used Vehicle Manager Assistant/Expeditor
Lee Johnson Auto Group, Nissan
04.2023 - 08.2023
Automotive Service Advisor
Campbell Volkswagen
07.2021 - 02.2023
GED -
South Seattle College