Summary
Overview
Work History
Education
Skills
Cheerleader
Timeline
Generic

LEAH CROSS

Coatesville,PA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

5
5
years of professional experience

Work History

Automotive Service Advisor

Concordville Nissan
06.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered questions and provided information about automobile needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Automotive Valet

Scott Honda
02.2019 - 06.2023
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Resolved customer complaints through calm, constructive communication.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Provided punctual, polite valet services to uphold professional standards.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Drove varied vehicles, including luxury and sports models, safely and legally.

Education

High School Diploma -

Avon Grove Charter School
West Grove, PA
06.2023

Skills

  • Cost Estimation
  • Customer Service
  • Data Entry
  • Service Recommendations
  • Customer Retention
  • Documentation and Reporting
  • Vehicle Assessment
  • Repairs Scheduling
  • Quality Control
  • Computer Skills
  • Complaint Resolution
  • Conflict Resolution

Cheerleader

-Have been dancing proffesionaly for 11 years.


-cheerleader for two years.


-made it to round three/three of NFL cheerleading tryouts. 



Timeline

Automotive Service Advisor

Concordville Nissan
06.2023 - Current

Automotive Valet

Scott Honda
02.2019 - 06.2023

High School Diploma -

Avon Grove Charter School

Similar Profiles

CREATE PROFILE
LEAH CROSS